Publishing Services Assistant

1 week ago


Bristol, United Kingdom IOP Publishing Full time

As a Publishing Services Assistant you will play a vital role in providing excellent customer service to our authors and reviewers. You will be the main customer contact point throughout the manuscript journey and follow set working procedures to perform various administrative tasks on one or more journal titles. Accurate and prompt data input into our submission system is also an integral part of the role.

Happy to work independently as well as within a team, you will be able to demonstrate excellent organizational skills, be adaptable, quick to learn and have a proactive mindset towards work. We are looking for someone with a keen eye for detail, who can work to very high standards of accuracy when entering data and in written correspondence.

**What will you be doing?**

**Key job accountabilities include**:

- Responding to customer queries;
- Ensure timely and efficient movement of articles through the publication process;
- Ensure that permission and copyright agreements are received and accurate;
- Updating the peer review system promptly and accurately;
- Performing final checks on accepted manuscripts.

**About you**:
Successful applicants should demonstrate the following:

- Customer service experience;
- Admin experience;
- Technical literacy;
- Excellent communication skills;
- Team working skills;
- Time management and organisational skills;
- Good attention to detail.

**To apply, please submit your CV and a short cover note through our careers site.**

We know it is unusual for someone to tick every box so, if you don’t meet all the criteria, but demonstrate most of the skills and experience we are looking for, and have the enthusiasm to work with us, go ahead and apply.

We pride ourselves on being a flexible and inclusive employer, if you have a preference to work flexibly please do apply

**Who We Are**:
IOP Publishing is a society-owned scientific publisher, providing impact, recognition and value for the scientific community. As the publishing arm of the Institute of Physics, 100% of our profit goes towards public and scientific good.

**Why work with us at IOP Publishing**:
**Purpose**: We are a world leader in the development of electronic publishing for the scientific community - working in the interests of science and scientists, we aim to maximise the impact of the research we publish;
**Culture**: We offer a truly international culture with offices in Europe, Asia and the US and our reach is global. Our culture is the perfect blend of dedicated and intelligent professionalism, informal, friendly collaboration and authenticity with a social conscience. 

**Financial benefits**:  A competitive salary circa £22,000 (Band A) depending on experience, an excellent pension scheme (up to 12% company contribution), a discretionary annual bonus scheme, £200 payment on completion of probation period, and a range of other useful and cost-saving benefits available through our benefits platform.

**Health and Wellbeing**: 33+ days holiday (including bank holidays), plus an extra day’s leave to use for a moment that matters to you, a 35-hour working week, life assurance, cycle to work scheme, dental insurance, health care cash plan, and a great positive working environment in our brand new office in central Bristol - modern airy and designed with all of our colleagues in mind - for work and social time.

**Flexibility**: a flexible hybrid working environment to suit everyone’s needs
- we don’t need you in the office every day so we can consider applicants from further afield who can travel to Bristol likely two to three times per month depending on when face to face time is needed (any travel to the Bristol office is at the employees expense).

And last but not least, did we mention that we are unique : IOP Publishing is central to the Institute of Physics, a not-for-profit society and we gift-aid all our profits to support science through the activities of the Institute. 

**To apply, please submit your CV through our careers site.**

**Job Types**: Full-time, Permanent

Pay: From £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

Work Location: Hybrid remote in Bristol

Application deadline: 13/05/2024


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