IT Support Advisor

3 weeks ago


Newark, United Kingdom Travail Employment Group Full time

**IT Support Advisor**

Newark or Peterborough office - £23k - 30 days leave (incl stats) - 8am - 4.30pm Mon-Fri, **Hybrid Options** - FOC Parking

**Job Role** Working as an IT Support Advisor to customers, your focus will ensure each customer’s needs are supported Some key duties will be:

- Provide telephone led IT support to clients
- Maintenance queries, improvement, and additions to current services
- Investigate, diagnose, and register bugs
- Resolve complaints and issues successfully or escalate to senior level to resolve issues
- Support and contribute to the development of objectives, targets, and SLA.

**Requirements**We would expect the IT Support Advisor to be able to demonstrate good customer service skills, have excellent communication skills and a friendly confident personality. Intermediate knowledge with Office 365 is essential. Thiswould be an ideal role for you if you have worked within Customer Services, IT support or First Line Support positions.

**Company Information** You will be joining the Newark or Peterborough site of a company that has been established over 12 years and who are synonymous with being experts in the industry. This network of businesses delivers an outstanding qualityof customer service and are keen to recruit a IT Support Advisor with the same passion, with a dedicated training regime that ultimately offers genuine opportunity to progress within.

**Benefits**

Hybrid or WFH opportunities - 30 days holiday (including stats) - Casual dress in the office - Company events - Company pension - Cycle to work scheme - Sick pay - Wellness programmes



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