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Customer Service Administrator
2 months ago
The Curious Group of companies began with its signature brand of notebooks Curious Book Co. selling to B2B clients of all sectors of business. We now provide a 360 promotional merchandise service, suppling some of the world's biggest global brands. If you have passion and creativity and like working hard you may earn yourself a place in our team.
**Knowledge and Specific Job Skills Summary**
- Thorough understanding of the order process
- Excellent customer service skills
- Clear and professional communication ability
- Excellent attention to detail
- Knowledge of products and branding methods
- Shipping and courier booking processes (international & domestic)
- Data input and review skills
- Experience of CRM System
- Microsoft Office 365
**Key Accountabilities and Responsibilities**
- Raise orders and manage the order process with our suppliers.
- Monitoring of the Sales Orders dispatched from European and UK suppliers
- Provide excellent customer service and support for our clients.
- Ensure order data is kept up to date in a clear and concise manner on our CRM.
- Daily contact with suppliers, customers, printers, and logistics companies to track shipments
- Keep our customers informed of the status of an order.
- Communicate with internal stakeholders on issues.
- Provide supplier performance feedback.
- General administration of own work and digital workspace
- Store order processing and store management alongside the Operations Manager
- Raise fulfilment orders and manage the process with all parties.
- Provide tailored customer support based on developmental, strategic, and global client requirements.
- Handle customer complaints and problem orders in a calm and professional manner
- Remain vigilant and be proactive in problem solving for our clients.
- Follow warehouse booking in procedures.
- Provide cover for your teammates when required.
- Any additional responsibilities as advised by line manager.
Experience in print / marketing or promotional product industry is preferred but not essential.
Training will be provided and teamwork is at the heart of the company where staff are happy to help and guide.
Tasks outside of the job specification may be required on an ad-hoc basis where training will be provided.
**Benefits**:
- Opportunity to work with a wide variety of profound brands ranging from 5* Hotels & Film Production Agencies to Supercar brands and Investment Management businesses
- Team-building days out
- Yearly Christmas party
- 22 days annual leave plus statutory Bank Holidays & Christmas Closure
- Free on site parking
- Convenient office locationExperience in print / marketing or promotional product industry is preferred but not essential.
**Salary**: £20,000.00-£23,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Hemel Hempstead: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Specify the most relevant experience / skill you have for the Promotional Merchandise Industry.
**Education**:
- GCSE or equivalent (preferred)
Work Location: In person
Application deadline: 29/03/2024
Reference ID: Customer Service Administrator
