Concierge Supervisor

2 weeks ago


London, United Kingdom Cleveland Clinic London Full time

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare._
- We believe that every life deserves world class healthcare._

Job Summary

**Salary**: £36,000 - £37,000 + generous OT rates

Hours: 37.5 hours per week. Monday to Friday, 9am to 5pm

Location: 33 Grosvenor Place, London, SW1X 7HY

Contract: Permanent

What are we looking for?

Cleveland Clinic London are looking to recruit a Concierge Supervisor to join our Protective Services Department.

Reporting to the Protective Services Security and Control Room Manager, you will be responsible for overseeing the Protective Service Operations and access and egress control at our facilities, ensuring the safety and security of patients, visitors, and caregivers.

This role involves managing a team of concierge officers, providing guidance, training, and support to maintain a welcoming and secure environment.

You will collaborate with various departments and adhere to legal and regulatory requirements to uphold service excellence and safety standards.

You will maintain a highly visible effective presence, prioritizing and ensuring the safety and security for patients, visitors, and caregivers.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?
- Uphold a standard of service excellence, ensuring a 5-star experience for all who enter our facilities
- Anticipate and fulfil the needs of patients and visitors with attentiveness and care
- Lead, train, and mentor a team of concierge officers, ensuring they are equipped to fulfil their roles effectively
- Supervise designated staff, ensuring adherence to protocols and procedures while maintaining a supportive atmosphere
- Ensure timely communication with your direct reports and Caregivers in order to facilitate a smooth operation
- Develop and prepare presentations to various audiences
- Act as the primary point of contact for Protective Service Operations, managing access and egress control to safeguard our facilities
- Monitor and address safety concerns through discreet observations and low-key surveillance techniques
- Implement access control measures to maintain a secure environment while preserving a welcoming atmosphere
- Implement unobtrusive access control measures to safeguard designated area is contributing to a secure and safe environment without compromising the welcoming atmosphere
- Ensure adherence to hospital protocols and procedures while delivering exceptional service
- Be prepared to respond calmly and efficiently to any unforeseen incidents or emergencies
- Understanding of confidentiality and the importance of discretion when dealing with sensitive information
- Serve as a welcoming and informative presence for all individuals entering the hospital
- Address inquiries and concerns professionally, contributing to a positive and supportive atmosphere
- Uphold service excellence standards, anticipating and fulfilling the needs of patients, visitors, and caregivers
- Ensure compliance with legal and regulatory requirements, including CQC, joint commission, and SIA licensing
- Other duties assigned

What we need from you?
- 5 GCSEs passes or Equivalent to include English and Maths
- SIA Door Supervisor essential
- First Aid Certified
- ACT Awareness CT training
- Hospitality experience in a front line position in a 5* environment
- Previous experience working as a supervisor and leading teams is essential
- Previous experience in roles emphasizing discreet safety and risk management is essential
- Familiar with working within a structured team and reporting and escalation protocols
- Direct hands on experience working with visitors is essential in this role

What can we offer you?

As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:

- 25 days annual leave (plus bank holidays)
- Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange
- Life Assurance, Private Medical & Dental Insurance and Eye Care contributions
- Discounted gym facilities
- 24/7 Holistic Employee Assistance Programme

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our “Patients First” philosophy is at the heart of e


  • Concierge Supervisor

    4 weeks ago


    London, United Kingdom Pinnacle Group Full time

    **Concierge Supervisor **(2229)****: **Overview**: **Ref**: 2229 **Salary**: £28,000 - £28,000/annum **Location**: - United Kingdom - England - Greater London - London **Contract Type**: Permanent **Posted**: 07 March 2023 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure -...

  • Head of Concierge

    1 month ago


    London, United Kingdom Insignia Group of Companies Full time

    Insignia are seeking an experienced Head of Lifestyle Services for our London office. The primary responsibility is to improve Insignia’s member experience through the management of the Concierge services and the travel department. This position also holds accountability for instilling consistency of Insignia standards as well as generating and promoting...

  • Head of Concierge

    4 weeks ago


    London, United Kingdom Insignia Group of Companies Full time

    Insignia are seeking an experienced Head of Lifestyle Services for our London office. The primary responsibility is to improve Insignia’s member experience through the management of the Concierge services and the travel department. This position also holds accountability for instilling consistency of Insignia standards as well as generating and promoting...

  • Head of Concierge

    10 hours ago


    London, United Kingdom Insignia Group of Companies Full time

    Job Description Insignia are seeking an experienced Head of Lifestyle Services for our London office. The primary responsibility is to improve Insignia’s member experience through the management of the Concierge services and the travel department. This position also holds accountability for instilling consistency of Insignia standards as well as...

  • Head of Concierge

    2 weeks ago


    Greater London, United Kingdom Insignia Group of Companies Full time

    Insignia are seeking an experienced Head of Lifestyle Services for our London office. The primary responsibility is to improve Insignia’s member experience through the management of the Concierge services and the travel department. This position also holds accountability for instilling consistency of Insignia standards as well as generating and promoting...

  • Security Concierge

    4 weeks ago


    London, United Kingdom Servoca Secure Solutions Full time

    _**Security Concierge**_ **About us** **Servoca Secure Solutions** have for over 24 successful years provided a high number of security products and services to multiple large, medium and small contracts across the UK. We create a bespoke strategic journey; we do this by developing a deep understanding of the scope required and build long-standing...


  • London, United Kingdom Cleveland Clinic Full time

    Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. We believe that every life deserves world class healthcare. Hours: 42-hour week made up of 12-hour rotating shift pattern: x2 Days, x2 Nights, x4 Days Off. Overtime available. Contract: Permanent Cleveland Clinic London are looking to recruit a...


  • West London, United Kingdom Fortis Services Ltd Full time

    **immediate starts available* Fortis Services Ltd are looking for door supervisors to work withing a venue in the West London area. Immediate start available. £13ph PAYE - Monthly pay £14ph Self employed with valid UTR - Fortnightly pay Hours are Monday - Friday 07.00-18.00 Musts - Have excellent customer service - Be reliable and punctual - Be Smart...


  • West London, United Kingdom Fortis Services Ltd Full time

    **immediate starts available* Fortis Services Ltd are looking for a door supervisor to work within a site in the West London area. Immediate start available. £13ph PAYE - Monthly pay £14ph Self employed with valid UTR - Fortnightly pay Hours are Monday - Friday 07.00-18.00 Musts - Have excellent customer service - Be reliable and punctual - Be Smart...


  • London, United Kingdom EMCOR UK Full time

    **Duties/Responsibilities**: **Corporate Security Supervisor** **London** **Competitive Package + DOE Benefits** **4 days, 4 off, 4 nights and 4 off Days: 07:00 - 19:00 Nights: 19:00 - 07:00** **Job Purpose**: To supervise a high profile security provision in a corporate environment. This will also include protecting the clients’ business interests to...


  • London, United Kingdom SmartSec Solutions Full time

    SmartSec Solutions is an established services organisation with a clear and defined vision, to offer our customers a personalised service. With our extensive range of Security services, coupled with our Reception and Concierge offering, we believe that our organisation has the right choice of solutions customers need for their security and front-of-house...

  • Concierge Officer

    1 week ago


    London, United Kingdom Cleveland Clinic Full time

    Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. We believe that every life deserves world class healthcare. Job Summary Hours: 42-hour week made up of 12-hour rotating shift pattern: x2 Days, x2 Nights, x4 Days Off. Overtime available. Operate 24/7/365 Location: 33 Grosvenor Place, London,...

  • Reception Supervisor

    4 weeks ago


    London, United Kingdom Reception Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Reception Supervisor** to join our team **Meliá White House** **_About Meliá White House_** **Meliá White House** is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world renowned...

  • Concierge Officer

    4 weeks ago


    London, United Kingdom Cleveland Clinic Full time

    Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. We believe that every life deserves world class healthcare. Job Summary Salary: £31,500 + generous OT rates Hours: 42-hour week made up of 12-hour rotating shift pattern: x2 Days, x2 Nights, x4 Days Off. Overtime available. Operate 24/7/365 ...


  • London, United Kingdom Origin Multilingual Full time

    **Bar Supervisor - Central London** **Location**: London - Near river Thames **Type**:Permanent **Salary**:£23,920 + service charges **Client Profile**: Origin Multilingual is proud to announce we are recruiting for a Bar Supervisor to join a boutique hotel in Central London. **Primary Duties**: Managing team members; to lead by example and ensure smooth...


  • London, United Kingdom Origin Multilingual Full time

    **Bar Supervisor - Central London** **Location**: London - Near river Thames **Type**:Permanent **Salary**:£23,920 + service charges **Client Profile**: Origin Multilingual is proud to announce we are recruiting for a Bar Supervisor to join a boutique hotel in Central London. **Primary Duties**: Managing team members; to lead by example and ensure smooth...


  • London, United Kingdom The Athenaeum Full time

    We have an amazing rotational internship-style opportunity available where we work in collaboration to design your own placement. We want to understand what you want to achieve during your time and design a programme around your personal and professional objectives. **The opportunities can give you exposure to**: Food and Beverage, Front of House,...


  • London, United Kingdom Smart Recruit Online Full time

    **Would you like to help us make the world a safer place, people protecting people?** Here at Securitas we guard and protect a variety of clients across the globe, these range from banks, retail chains, and leisure venues through to corporate offices. Our employees play an integral role in making people feel safe. Securitas is encouraging and empowering...


  • Camden Town, Greater London, United Kingdom Elite Care Recruitment Full time

    Extra Care Scheme Manager I am looking for an experienced Extra Care Service Manager for a service in Camden, running a complex of individual flats and bringing together the high level care services offered in residential care with the accommodation and independence of living in your own home. The care facility comprises of 35 self-contained extra care...

  • Office Supervisor

    3 weeks ago


    London, United Kingdom Yext Full time

    Yext is looking for an energetic, experienced and eager Workplace Supervisor to oversee the operation of our London workplace. You provide outstanding customer service and will support the daily management of workplace operations and workplace services. In this role, you have the strong ability to think on your feet, assigning an appropriate level of...