Concierge Officer

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Hours: 42-hour week made up of 12-hour rotating shift pattern: x2 Days, x2 Nights, x4 Days Off. Overtime available. Operate 24/7/365

Location: 33 Grosvenor Place, London, SW1X 7HY

Contract: Permanent

What are we looking for?

Cleveland Clinic London are looking to recruit a Concierge Officer to join our Protective Services Team.

You will be responsible for maintaining a secure and hospitable atmosphere within the hospital premises. Your primary focus will be on creating a positive experience for all individuals entering the facility while implementing measures to safeguard their well-being.

You will maintain a low-key yet effective presence, prioritizing the discreet assurance of safety for patients, visitors, and caregivers .

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?

Serve as a welcoming and informative presence for all individuals entering the hospital.

Offer guidance and assistance to patients, visitors, and caregivers, contributing to a positive and supportive atmosphere.

Provide directions and information to any individuals within the facility.

Help individuals with special needs or those requiring additional support.

Address all inquiries and concerns in a professional and courteous manner, employing tact and diplomacy.

Offer information on amenities, services, and nearby travel facilities.

Uphold a standard of service excellence, ensuring a 5-star experience for all who enter our hospital.

Anticipate and fulfil the needs of patients and visitors with attentiveness and care.

Monitor and maintain a clean, organized, and welcoming environment in public areas.

Build positive relationships with patients and visitors, ensuring their comfort and satisfaction.

Handle feedback with professionalism, seeking opportunities for continuous improvement.

In challenging times or circumstances, provide calm and reassuring assistance to visitors and patients.

Collaborate with hospital teams to address issues while maintaining a focus on service excellence.

Conduct discreet observations to identify and address any emerging safety concerns.

Report any maintenance issues promptly to enhance the overall visitor experience.

Employ low-key surveillance techniques to monitor and assess the safety of patients, visitors, and hospital property.

Other duties assigned

What we need from you?

SIA Door Supervisor

First Aid Certified

ACT Awareness CT training

5 GCSEs passes or Equivalent to include English and Maths

Previous experience in roles emphasizing discreet safety and risk management is essential.

Familiar with working within a structured team and reporting and escalation protocols

Direct hands on experience working with visitors is essential in this role

What can we offer you?

As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:

• 210 hours annual leave
• Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange
• Life Assurance, Private Medical & Dental Insurance and Eye Care contributions
• Discounted gym facilities 
• 24/7 Holistic Employee Assistance Programme

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

If you would like to know more, please email recruitment@ccf.org.Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: £31,500 + generous OT rates

Hours: 42-hour week made up of 12-hour rotating shift pattern: x2 Days, x2 Nights, x4 Days Off. Overtime available. Operate 24/7/365

Location: 33 Grosvenor Place, London, SW1X 7HY

Contract: Permanent

What are we looking for?

Cleveland Clinic London are looking to recruit a Concierge Officer to join our Protective Services Team.

You will be responsible for maintaining a secure and hospitable atmosphere within the hospital premises. Your primary focus will be on creating a positive experience for all individuals entering the facility while implementing measures to safeguard their well-being.

You will maintain a low-key yet effective presence, prioritizing the discreet assurance of safety for patients, visitors, and caregivers .

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?

• Serve as a welcoming and informative presence for all individuals entering the hospital.

• Offer guidance and assistance to patients, visitors, and caregivers, contributing to a positive and supportive atmosphere.

• Provide directions and information to any individuals within the facility.

• Help individuals with special needs or those requiring additional support.

• Address all inquiries and concerns in a professional and courteous manner, employing tact and diplomacy.

• Offer information on amenities, services, and nearby travel facilities.

• Uphold a standard of service excellence, ensuring a 5-star experience for all who enter our hospital.

• Anticipate and fulfil the needs of patients and visitors with attentiveness and care.

• Monitor and maintain a clean, organized, and welcoming environment in public areas.

• Build positive relationships with patients and visitors, ensuring their comfort and satisfaction.

• Handle feedback with professionalism, seeking opportunities for continuous improvement.

• In challenging times or circumstances, provide calm and reassuring assistance to visitors and patients.

• Collaborate with hospital teams to address issues while maintaining a focus on service excellence.

• Conduct discreet observations to identify and address any emerging safety concerns.

• Report any maintenance issues promptly to enhance the overall visitor experience.

• Employ low-key surveillance techniques to monitor and assess the safety of patients, visitors, and hospital property.

• Other duties assigned

What we need from you?

• SIA Door Supervisor

• First Aid Certified

• ACT Awareness CT training

• 5 GCSEs passes or Equivalent to include English and Maths

• Previous experience in roles emphasizing discreet safety and risk management is essential.

• Familiar with working within a structured team and reporting and escalation protocols

• Direct hands on experience working with visitors is essential in this role

What can we offer you?

As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:

• 210 hours annual leave
• Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange
• Life Assurance, Private Medical & Dental Insurance and Eye Care contributions
• Discounted gym facilities 
• 24/7 Holistic Employee Assistance Programme

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

If you would like to know more, please email recruitment@ccf.org.Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

“Let’s deliver World Class care together”

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.

About Us

Cleveland Clinic London is part of a global health system that consistently ranks among the top hospitals in the world. We focus on clinical excellence, safety and patient outcomes, all supported by research, medical education, technology and teamwork. 

Our mission — caring for life, researching for health, educating those who serve — has driven us to seek continual innovation and improvement over our 100-year history.

At the heart of Cleveland Clinic London is our “Patients First” philosophy, which creates an environment that delivers world-class clinical care customised for you. Our best practices include tools, techniques and methods that are measurable, replicable and evidence-based, all designed to enhance the patient experience.

Our multidisciplinary approach brings different clinical perspectives to our patient’s care, so they can benefit from the expertise of many specialists. Cleveland Clinic London is organised into patient-centred institutes. Expert teams combine the medical, surgical and support functions for specific body systems or health disorders to improve patient care and experience.

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