Administrator

5 months ago

Widnes, United Kingdom Bridgewater Community Healthcare NHS Foundation Trust Full time

To provide a front-line service for all service user enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. These enquiries may require the job holder to have extensive knowledge of the clinical services they support. Liaising with internal services and partner agencies when necessary. To be responsible for maintaining, developing and managing all aspects of administrative support clinically and/or administratively To support band 2 staff to attend and administer duties relating to MDT panels for children with special needs, ensuring the administrative function is provided in a timely fashion.

To provide the MDT panel support when band 2 staff are not available. To be part of a central booking system to have an efficient approach to appointment management. The management of the patient booking system to include building of clinic sessions, management of waiting lists and breaches, data cleansing. To act as the Super user for the patient electronic computer system To ensure that appropriate levels of identified stock and lower-level clinical equipment are requisitioned on the Purchase Ordering system To ensure display and availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys.

To deal with all internal/external mail and redistribution to relevant department To accept deliveries and ensure these are dealt with promptly. To maintain an effective photocopying, filing, and archiving system including records management in line with Trust policy To copy type/audio type medical reports which will contain medical/clinical terminology and general correspondence as indicated. To report any faults, defects or building defects to the CAFM Helpdesk To undertake Fire Warden and First aid duties as required to ensure legislative compliance. To manage / book clinic and meeting rooms within the premises and keep room availability updated as appropriate.

Clinical recording To ensure that referrals are screened and priorities highlighted to team lead To utilise, and support Band 2 staff to utilise, Systm1 for case management To provide and support Band 2 to provide, the first point of contact and reception function for all enquiries regarding the service and deal with general enquiries from patients, carers and other health professionals To assist in information collection for patients as requested by registered staff To oversee band 2 in provision of and to provide word processing, audio/copy typing, for team To be the first point of contact, responding to service user queries, concerns, requests for updated prescriptions, information and to feedback information from clinicians as appropriate To operate computerised system such as Systm1 as part of supporting patient management Responsible for implementing and maintaining a centralised prescription database by using excel system. Record keeping To record, and to supervise Band 2 in recording, new referrals and monitor waiting lists keeping staff informed of targets and possible breaches To monitor waiting lists and reviews, managing as per departmental policy To compile patient treatment records in line with local policies and to discharge referrals on systm1 and manage the appropriate administration processes. To retrieve case notes, either written or computerised for clinics/MDT panel To scan records as required To photocopy materials and correspondence as required To be independently responsible for record storing and archiving Appointment management To ensure appointments are offered efficiently and in conjunction with national and local targets, managing cancellations and non-attendance as per organisational policy To monitor and input data as required by team leader To document direct and indirect contact with service users / parents in records To maintain staff diaries and arrange appointments and to deal with any correspondence relating to this and log all messages received. Data management To collect, monitor and submit Educational Health and Care Needs Assessment data for the trust within timescales To travel to clinics within the boundaries of Halton to provide administrative support to the services therein.

This responsibility is delegated from team leader Staff development To identify and support staff training and in conjunction with the team leader to undertake PDRs for Band 2 staff Communication To work as a member of the team, communicating relevant information to appropriate team member. To be able to communicate effectively in a variety of ways with patients and carers to ensure the smooth delivery of service, being aware that many service users may have a disability. To communicate and liaise with internal Bridgewater departments and external agencies, making phone calls as requested by staff to parents and other

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