Customer Service Officer
3 weeks ago
**Customer Service Officer (Cantonese Speaking)**
MediaCityUK, M50
£21,600 (OTE £23,760)
37.5 Hours Per week
09:00 - 17:00 (BST) & 08:00 - 16:00 (GMT)
Shoalter Automation (UK) Ltd is recruiting on behalf of our parent company, HKTV Group.
To support our unprecedented and continued growth we are expanding our UK based operation in MediaCity to include several additional Customer Service Officers who will join our dynamic and elite team.
**Customer Service Officer Role & Responsibilities**
- Deliver excellent service in consulting solutions and improve customers satisfaction level
- Provide proactive follow up and quality services
- Work closely with internal parties to ensure timely, efficient and effective service to customers
- Support special, ad hoc projects to ensure the whole team runs smoothly
**Customer Service Officer Requirements & Qualifications**
- Post-secondary education or above with a minimum of 1 year customer service experience preferred
- Good command of both spoken and written Cantonese and English
- Mandarin is an advantage
- Excellent interpersonal and communications skills, with strong team spirit
- Excellent service manner, responsible, punctual, self-motivated, positive thinking and willing to work under pressure
- Shift duty is required, 5 days per week, Monday to Sunday
- Shoalter Automation (UK) Ltd is a direct employer_
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