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Accommodation Income Officer Grade 8

4 months ago

Croydon, United Kingdom Croydon Council Full time

Croydon is a diverse borough, and our vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services the Housing Needs & Homelessness Service has recently been redesigned. Our ambition is to create a service which is understood, fair, accessible and residents are active participants in their journey towards finding a settled home, underpinned by the new NEC technology being implemented.

We have a number of roles and are seeking dynamic and collaborative individuals to join our team to provide the best possible service to support tackling homelessness in Croydon. If you are passionate about improving services for residents and working in a fast paced and rewarding environment, then we have the right roles for you.

**About the role**:

- To provide an effective rent service that maximises income collection and recovery whilst providing a customer focussed service for clients in emergency and temporary accommodation.
- To proactively manage a caseload of accounts to prevent arrears and recover housing debts and other associated sub-accounts, across emergency and temporary accommodation properties
- Provide advice on income recovery, breaches of tenancy or Lease conditions
- To negotiate with clients to find solutions to reduce their levels of debt and maximise their income, advising on housing benefit and/or other welfare benefits, such as Universal Credit, tax credits.
- To refer clients to support agencies, for debt counselling and welfare benefit advice and services appropriate to their needs

**About you**
- Have experience of working in a customer-driven service that works for the best customer outcome and strives for continuous improvement.
- Knowledge of the services and support available for homeless clients or those in housing need.
- Knowledge of the techniques and processes relating to the successful collection of rent, service charges and arrears.
- Ability to be proactive and creative in preventing rent arrears

**What we offer**

We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you. We offer a generous pay and benefits package including generous annual leave entitlement up to 31 days (eligibility criteria applies), access to the Local Government Pension scheme and more.

If you want to be part of a team in delivering positive outcomes for the Council and residents of Croydon and believe you have the skills and experience to be successful in this role, we would love to hear from you.

**PREVIOUS APPLICANTS NEED NOT APPLY**

Closing date Sunday 24 March 2024 at 11:59pm

Equal opportunities statement

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment