Property Management

4 days ago

Luton, United Kingdom Response Personnel Full time

**Property Management & Lettings Partner**

12-month contract

£30,000 - £32,000 dependent on experience

37 hours per week, Monday to Friday, flexible working minimum of 3 days on site

We are recruiting for a Property Management & Lettings Partner to work for a an established housing association based in Luton.

**Must have a full clean driving license and access to own car for work.**

About the job - Property Management & Lettings Partner

As Property Management & Lettings Partner you will be at the front line of private lettings services helping prospective and current landlords, and tenants, delivering a high-quality service through the smooth running of the service, ensuring that the reputationand work of the department is of a high standard.

The team is responsible for property management of our HMO’s (Houses of Multiple Occupancy, PLS (Private Leasing Scheme).

**Responsibilities: Property Management & Lettings Partner**
- Supervise the team and service provision, including direct line management of one team member.
- Review processes across the service, consolidating the Property Management & Lettings services, identifying efficiencies to be made and working to improve quality, and productivity through streamlining processes, maximising digital methods and systems.
- Ensure that data for all aspects of Property Management & Lettings is recorded, accessible and reportable within data systems.
- Build and develop strong relationships with potential and existing private landlords and external key stakeholders, customers and colleagues giving advice and feedback as required.
- Manage the HMO property portfolio from inception to rented; liaising with Housing and Maintenance & Repairs teams.
- Report repairs, liaising with Landlords and Contractors re quotes and progress of works, as required to support Maintenance & Repairs team.
- Work collaboratively with Contractors to facilitate HMO repairs, including property visits.
- Agree payment plans, liaising with Finance team, calculating rents and landlord recharges.
- Work collaboratively with Maintenance & Repairs team to ensure Landlord properties are compliant including EPC, gas, electric, fire risk assessments.
- Manage ‘handback’ of HMO properties to Landlord, as required.
- Renewal of leases, drafting of new leases, as required.
- Negotiate and liaise with current landlords and tenants.
- Provide housing support to HMO residents as appropriate and in-line with policies and procedures.
- Provide cover for team member absences.
- Respond to emergency situations outside normal working hours, if necessary.
- Attend networking and partnership meetings to gain support and ideas from external organisations.
- Maintain strong and effective relationships with internal teams and external partners.
- Keep up to date with Lettings legislation.
- Understand and follow policies and procedures.
- Take responsibility for undertaking the appropriate level of Disclosure and Barring Service (DBS) check, updating your manager of any changes in your status.

**Growth of Lettings: Property Management & Lettings Partner **
- Marketing and promotion of Lettings services to the wider professional community to attract potential private landlords.
- Networking, cold calling, canvassing.
- Identifying and following up leads.
- Negotiating and liaising with prospective landlords.
- Visiting properties to assess standards and suitability.
- Working collaboratively with internal teams to facilitate inspections and inventories.

**Skills / Experience: Property Management & Lettings Partner**
- Well-rounded education with a business-related degree or equivalent experience, which evidences the appropriate calibre for an operational management post.
- Working in a demanding, customer centred environment.
- Demonstrable experience of partnership working, liaison and negotiation with external agencies and partners.
- Basic knowledge of obligations of landlord & tenant.
- Outcomes driven.
- Creative thinker, problem solver.
- Exemplary administration skills - organised approach.
- Project management.
- Managing within Budget.
- Advanced communication and interpersonal skills, able to engage people at all levels.
- Negotiation, diplomacy, trustworthy.
- Presentation skills.
- Self-motivated.
- Collaboration with others.
- Good IT literacy, digitally inclusive.
- Excellent written skills.
- Able to work under pressure, manage competing work demands to achieve targets and priorities.
- Full (clean) driving licence and access to a car for work.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.

For information on other roles, we have available please call for further details.

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