Safe Haven Crisis Support Worker
2 months ago
**Description**:
**Safe Haven Crisis Support Worker**
***
**£23,625.00 pa full-time, actual £8,939 pa**
***
**Hours: 14 hours pw (Monday & Tuesday 6.00pm - 1.00am plus 1 admin hour - preferred Tuesday AM)**
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**Permanent role in HIGH WYCOMBE (occasional shifts in AYLESBURY)**
**Buckinghamshire Mind is seeking a Mental Health Crisis Support Worker to join the team at Safe Haven: our out-of-hours support service for those experiencing a mental health crisis.**
**Who we are**
Buckinghamshire Mind works to support and represent people with mental health illnesses living across the county. We tackle stigma and discrimination head-on. We support our service-users to live safe, purposeful and fulfilled lives in our communities. We believe in their recovery and are hopeful about their future. Working together with National Mind we will not give up until everyone in our community gets the respect and help that they need.
**Who we need**
The right person will join our team in providing support in a safe, calm and empathic environment and ability to support individuals who are at a point of mental health crisis and accessing the service.
**Why work with us**
You’ll develop your understanding and experience of mental health issues and contribute to the development of our services. The hours allow you to balance your life with your work and you’ll have a job that makes a difference for people.
See job description for more details and a description of our benefits.
**How to apply**
**Closing date**:
***
**Interviewing process**:
**We will contact you to make an appointment for an initial interview via telephone. If successful at this stage, you will be invited to an interview in person at our High Wycombe service - week commencing April 29th 2024.**
**Key Responsibilities**:
The Safe Haven Support Worker will work as part of the Safe Haven team based in High Wycombe supporting individuals experiencing an emotional or mental health crisis, offering support in a calm, safe and empathic environment. We offer a blended support service to provide support to individuals unable to travel to our face-to-face hubs. We offer telephone, video calls in addition to Face to Face support, although the following still applies:
The aim of Safe Haven is to provide out of hours mental health support and deliver the following key outcomes:
- Prevention:
- To provide a warm and welcoming environment for those people facing a mental health crisis; treating service users with respect and providing personalised support focused on individual need.
- To prevent the escalation of the mental health crisis and thereby reduce A&E attendance and avoid hospital admissions.
- Reduce visits to primary care services.
Recovery:
- To offer appropriate interventions that aim to improve the mental health and wellbeing of individuals within a non-clinical setting.
- To raise patient awareness of alternative mental health services, appropriate to personal need and circumstances, and encourage their use to improve longer term mental health and well-being and reduce social isolation.
- To increase independence and good self-management skills of those people accessing the service.
Safety:
- To provide an environment for individuals which is both safe and non-judgemental with the aims to reduce feelings of isolation whilst supporting the individual to identify risk and empower them manage their mental distress.
- To work collaboratively with statutory mental health services - including out of hours crisis teams, to provide support and interventions to the individual where this becomes appropriate.
Signposting:
- To provide individual based advice, guidance and emotional support to provide onward links. These include referrals within our Safe Haven+ service which supports, housing needs, including those at who are or at risk of homelessness, benefits support, and substance misuse.
- We also have an excellent range of appropriate services within Buckinghamshire Mind, including Peer groups and Counselling.
**Responsibilities**
**A) Supporting service users**
- Working as part of the Safe Haven team to contribute to the smooth running of the service as a whole**.**:
- Provide emotional support to individuals referred to the Safe Haven.
- Welcome new referrals to the Safe Haven; carry out initial assessments and maintain accurate case records within the required data collection and reporting system.
- Offer light refreshments and help create a relaxed atmosphere.
- Utilising the online Bucks Mind Guide to help people to develop self-management strategies and to make the best use of the local resources around them, signposting or making referrals as required.
- Ensure the wellbeing and safety of service users, reporting any concerns to your line manager.
- Keep up to date with best practice and contribute to the continuous improvement of the service.
- To ensure Safeguarding concerns are responded to appropriately in line with Bucking
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