Safe Haven Crisis Support Worker

7 months ago

High Wycombe, United Kingdom Buckinghamshire Mind Full time

**Description**:
**Safe Haven Crisis Support Worker**

***

**£23,625.00 pa full-time, actual £13,728 pa**

***

**Hours : 21.5 hours pw (Thursday, Friday and Saturday) 6.00pm - 1.00am plus 2 admin hours - preferred Tuesday AM)**

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**Permanent role in HIGH WYCOMBE (occasional shifts in Aylesbury)**

**Buckinghamshire Mind is seeking a support worker to join the team at Safe Haven: our out-of-hours support service for those experiencing a mental health crisis.**

**Who we are**

Buckinghamshire Mind works to support and represent people with mental health illnesses living across the county. We tackle stigma and discrimination head-on. We support our service-users to live safe, purposeful and fulfilled lives in our communities. We believe in their recovery and are hopeful about their future. Working together with National Mind we will not give up until everyone in our community gets the respect and help that they need.

**Who we need**

The right person will join our team in providing support in a safe, calm and empathic environment and in increasing independence and good self-management skills of people accessing the service.

**Why work with us**

You’ll develop your understanding and experience of mental health issues and contribute to the development of our services. The hours allow you to balance your life with your work and you’ll have a job that makes a difference for people.

See job description for more details and a description of our benefits.

**How to apply**

**Key Responsibilities**:
The Safe Haven Support Worker will work as part of the Safe Haven team based in High Wycombe supporting individuals experiencing an emotional or mental health crisis, offering support in a calm, safe and empathic environment. In recent times the service has been adapted to offer support by telephone, video calls in addition to Face to Face support, although the following still applies:
The aim of Safe Haven is to provide out of hours mental health support and deliver the following key outcomes:
- To provide a warm and welcoming environment for those people facing a mental health crisis; treating service users with respect and providing personalised support focused on individual need.
- To prevent the escalation of the mental health crisis and thereby reduce A&E attendance and avoid hospital admissions.
- To raise patient awareness of alternative mental health services, appropriate to personal need and circumstances, and encourage their use to improve longer term mental health and well-being and reduce social isolation.
- To increase independence and good self-management skills of those people accessing the service.

**Experience, Knowledge & Skills Required**:

- Experience of providing a support service to adults with mental health difficulties/in emotional distress and maintaining appropriate boundaries
- Ability to form positive working relationships with service users and make a positive contribution to improving the quality of life for people with mental health difficulties
- Ability to recognise and support the personal resourcefulness of people with mental illness to enable service users to create effective solutions and obtain/retain responsibility for their decision making
- Ability to prioritise your own workload and manage time effectively
- An ability to demonstrate personal resilience and act calmly in emergencies and utilise support and supervision provided
- Be committed to the delivery of the Safe Haven Model, understanding limitations and boundaries for supporting service users
- Demonstrate commitment to continuous development of job-related knowledge and skills, including essential IT skills
- Ability to access a range of settings including ability to travel between sites
- Able to work weekends/evenings

**About Buckinghamshire Mind**:
Buckinghamshire Mind is an independent charity providing high quality services to support and represent people with mental health needs in the local community. We work to provide a voice for people with mental health needs, to fight stigma and campaign to influence policy and decision making locally. We are committed to making sure our services are inclusive and meet the diverse needs of people in Buckinghamshire and East Berkshire.

Buckinghamshire Mind is run by local people for local people and is responsible for its own funding and the services it provides.

We are an independent charity that is proud to be affiliated with national Mind and to adhere to its quality standards of governance and service delivery. Buckinghamshire Mind is part of a network of over 100 Local Minds, which provide trusted mental health services to our communities.

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