Senior Customer Experience Advisor

2 weeks ago

London, United Kingdom CCP Full time

On behalf of an ever-expanding pharmaceutical company, we are recruiting for a Senior Customer Experience Advisor (German Speaking) to join a young, ambitious, and successful organisation on a hybrid basis. If you have experience as Senior Customer Experience Advisor or a genuine passion to help improve a contact centre, we would love to hear from you It is essential that you are target driven, motivated, passionate, and confident, with a real desire to help deliver outstanding customer service.

This is a hybrid working opportunity with shift patterns falling between 9am and 9pm Monday to Friday. You will also have to work 1 weekend out of 3 (Saturday and Sunday hours are 9am
- 5pm)

The successful Senior Customer Experience Advisor will:

- Be focused and drive to achieve targets in a contact centre environment.
- Deliver the highest level of customer service possible to all customers.
- Have the ambition to grow with the company and ensure a positive customer journey
- Maintain a positive mindset and motivated to overcome challenges and objections.
- Be highly organised and able to manage your own dairy and administration duties.

Expertise, Skills, and Experience:

- Contact centre experience (Customer Service / Customer Experience)
- German Speaking (Verbal and Written)
- Detail-orientated with high levels of accuracy.
- Great communicator and able to work as part of a team.
- Organised and prepared.
- Background in the medical industry would be an advantage.

You will receive an excellent pension scheme, private health insurance, 25 days annual leave + bank holiday and more.

**Salary**: £40,000.00-£45,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

**Language**:

- German (required)

Work Location: Hybrid remote in London

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