Automotive Aftersales Advisor

4 weeks ago

Ipswich, United Kingdom Prima Ardelle Associates Full time

**AUTOMOTIVE AFTERSALES ADVISOR**

**ARE YOU PASSIONATE ABOUT CREATING AN EXPERIENCE IN WHICH YOU CAN MAKE THE CUSTOMERS FEEL SPECIAL?**

**DO YOU ENJOY MAKING THE CUSTOMER SMILE?**

**OVERALL PACKAGE ~ CIRCA £30,000**

Our customer is an **expanding family-owned, automotive retailer** which continues to grow and is seeking an additional **Aftersales Advisor in Ipswich** to cover parts and service reception.

This regional group has a **proven track record in delivering an exceptional customer experience** and combined with a brand that has an exciting future with a new range of SUVs and the continued success of other iconic models.

As an **Aftersales Advisor**, you are a key member of the team who can take control and **create a personalised service experience every time, with nothing left to chance.**This is achieved either individually, or by supporting your team. It’s a hands-on role completely dedicated to the customer and their long-term relationship with their chosen brand.

This a **rare opportunity to be part of this Group which is just as proud of our people** as it is of its customers and cars. Joining us now will deliver a future career path you’ll enjoy with all the added benefits of joining a friendly andprogressive family-run business. **Start your 2023 with a fresh start and unlock better rewards for yourself**

**Responsibilities**:

- Arrange customer bookings
- Manage loan car bookings efficiency
- Meet and greet customers professionally and politely every time
- Create final invoice including any parts issued
- Update digital systems during and after each customer visit
- Promote and cross-sell other products, labour, and parts
- Work closely with the wider team to deliver a great customer experience whilst maximising overall profit

**What you can do**:

- Previous automotive experience is desired or skill and knowledge from a similar role
- Can effectively harness the management tools available to change for the better of the customer experience; making decisive and bold decisions to benefit both the business and the customer.
- You will be able to provide energy and leadership to induce a sense of focus on providing the best customer experience possible.
- Comfortable working to deadlines and managing customer expectations with regular communication and updates.
- Happy to manage your workload and customer base by planning your time

**FULL TRAINING PROVIDED IF REQUIRED AND WHEN NEEDED**

**This is an exciting opportunity for a customer-focused individual to join and be part of building a happy peak-performing team where their contribution will be appreciated and rewarded.**

**OTHER BENEFITS**:

- Company Pension
- Performance Bonus

Simply contact us in complete confidence - all interviews are conducted locally.

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