Service Advisor

2 weeks ago

Ipswich, United Kingdom Donalds Volvo Ipswich Full time

Donalds Volvo in Ipswich are looking for a Service Advisor to join our team. This is a fantastic opportunity to work with a brand partner. The successful applicant will have at previous retail experience, have exceptional communication skills and be well organised. Reporting to the Aftersales Manager, you will:

- Be booking in service, maintenance and MOT work
- Greeting customers visiting the dealership for aftersales work and meeting their expectations for quality of customer service that you would expect from a premium brand.
- Comply with manufacturer standards to help the dealership and department meet required KPI’s, and targets
- Maintain good housekeeping, administrative and organisation to aid your working day
- Go beyond the standard duties of your role to ensure your customer is satisfied and maintains a positive view of both Donalds and the manufacturer.
- Be a reliable and considerate member of the wider service team, treating others how you would wish to be treated yourself.
- Liaising with the workshop to ensure jobs are logged, received, monitored and completed to schedule and meet customer expectations.
- Be proactive of opportunities to upsell.

**Who we are and our values**

The Donalds Group are a family-run automotive business founded in 1950, operating eight franchised car dealers throughout East Anglia including Mazda, Volvo, Kia and MG. Offering new and used car sales and aftercare, we consider ourselves to be an ambitious and progressive employer, with the belief that our performance is directly related to how we care for our people, staff being our most important asset. With this in mind, we recognise our employees need for personal growth through good management and training, a healthy work-life-balance and fair remuneration. Just recently, we have increased our standard annual leave entitlement with the opportunity to acquire more to those who are loyal to their employment with The Donalds Group.

As your employer, The Donalds Group can offer:

- **New** 25 days (+ bank holidays) annual leave entitlement, rising to 28 after 3 years
- Contributory Pension Scheme
- Employee Discounts extended to all the marques within our wider group (Mazda, Volvo, Kia, MG, BMW, Mini, Harley-Davidson, BMW Motorrad, Royal Enfield)
- Long Service Award
- Free on-site parking
- Monthly one-to-one conversations for reciprocal feedback, training plan and progress check
- Accredited training with the manufacturer

Monday
- Friday 8am - 5:30pm Saturday (Rota Basis) 8:30 - 1pm

The UNCAPPED commission structure allows the applicant to reach a fantastic OTE of over £32,000 per year.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

**Experience**:

- service advisor: 2 years (required)

Work Location: In person

Expected start date: 01/06/2024

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