Service Advisor

4 weeks ago

Ipswich, United Kingdom Prima Ardelle Associates Full time

**SERVICE ADVISOR**

**ARE YOU PASSIONATE ABOUT CREATING AN EXPERIENCE IN WHICH YOU CAN MAKE THE CUSTOMERS FEEL SPECIAL?**

**DO YOU ENJOY MAKING THE CUSTOMER SMILE?**

**CLASS-LEADING BASIC ~ OVERALL PACKAGE ~ CIRCA £32,000**

Our customer is an **expanding family-owned, automotive retailer** which continues to grow and is seeking an additional **Service Advisor in Ipswich.**

This regional group has a proven track record in **delivering an exceptional customer experience** and combined with a brand that has an exciting future with a new range of SUVs and the continued success of other iconic models.

As a **Service Advisor,** you are a key member of the team who can take control and create a personalised **service experience every time, with nothing left to chance.** This is achieved either individually, or by supporting your team. It’s a hands-on role completely dedicated to the customer and their long-term relationship with their chosen brand.

This is an ideal position for a **motivated Customer Service orientated individual** who is looking for career progression with a fast-paced team who is determined to be the best and generate great service at every interaction.

This a **rare opportunity**to be part of this Group which is just as proud of our people as it is of its customers and cars. **Joining us now will deliver a future career path you’ll enjoy with all the added benefits** of joining a friendly and progressive family-run business. Start your 2023 with a fresh start and unlock better rewards for yourself

**Responsibilities**:

- Arrange customer bookings
- Manage loan car bookings efficiency
- Meet and greet customers professionally and politely every time
- Create final invoice including any parts issued
- Update digital systems during and after each customer visit
- Promote and cross-sell other products and service plans
- Work closely with the wider team to deliver a great customer experience whilst maximising overall profit

**What you can do**:

- Previous automotive experience is desired or skill and knowledge from a similar role
- Can effectively harness the management tools available to change for the better of the customer experience; making decisive and bold decisions to benefit both the business and the customer.
- You will be able to provide energy and leadership to induce a sense of focus on providing the best customer experience possible.
- Comfortable working to deadlines and managing customer expectations with regular communication and updates.
- Happy to manage your workload and customer base by planning your time

**FULL TRAINING PROVIDED IF REQUIRED AND WHEN NEEDED**

**This is an exciting opportunity for a customer-focused individual to join and be part of building a happy peak-performing team where their contribution will be appreciated and rewarded.**

**OTHER BENEFITS**:

- Company Pension
- Performance Bonus

Simply contact us in complete confidence - all interviews are conducted locally.

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