Automotive Aftersales Advisor
2 weeks ago
AUTOMOTIVE AFTERSALES ADVISOR
ARE YOU PASSIONATE ABOUT CREATING AN EXPERIENCE IN WHICH YOU CAN MAKE THE CUSTOMERS FEEL SPECIAL?
DO YOU ENJOY MAKING THE CUSTOMER SMILE?
OVERALL PACKAGE ~ CIRCA £30,000
Our customer is an
expanding family-owned, automotive retailer which continues to grow and is seeking an additional
Aftersales Advisor in Ipswich to cover parts and service reception.
This regional group has a
proven track record in delivering an exceptional customer experience and combined with a brand that has an exciting future with a new range of SUVs and the continued success of other iconic models.
As an
Aftersales Advisor, you are a key member of the team who can take control and
create a personalised service experience every time, with nothing left to chance.This is achieved either individually, or by supporting your team.
This a
rare opportunity to be part of this Group which is just as proud of our people as it is of its customers and cars.
Joining us now will deliver a future career path you'll enjoy with all the added benefits of joining a friendly andprogressive family-run business.
Start your 2023 with a fresh start and unlock better rewards for yourself
Responsibilities:
- Arrange customer bookings
- Manage loan car bookings efficiency
- Meet and greet customers professionally and politely every time
- Create final invoice including any parts issued
- Update digital systems during and after each customer visit
- Promote and crosssell other products, labour, and parts
- Work closely with the wider team to deliver a great customer experience whilst maximising overall profit
What you can do:
- Previous automotive experience is desired or skill and knowledge from a similar role
- Can effectively harness the management tools available to change for the better of the customer experience; making decisive and bold decisions to benefit both the business and the customer.
- You will be able to provide energy and leadership to induce a sense of focus on providing the best customer experience possible.
- Comfortable working to deadlines and managing customer expectations with regular communication and updates.
- Happy to manage your workload and customer base by planning your time
FULL TRAINING PROVIDED IF REQUIRED AND WHEN NEEDED
This is an exciting opportunity for a customer-focused individual to join and be part of building a happy peak-performing team where their contribution will be appreciated and rewarded.
OTHER BENEFITS:
- Company Pension
- Performance Bonus
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