Waiting List Administrator

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

**Band 3**:
**Main area**
- Upper Gastrointestinal Surgery
- **Grade**
- Band 3
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week (Mon-Fri, office hours negotiable. On-site at City)
- **Job ref**
- 164-4417997**Site**
- City Hospital
- **Town**
- Nottingham
- **Salary**
- £20,330 - £21,777 per annum
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59**Job overview**:
We have an exciting opportunity for a permanent Waiting List Administrator to support a **brand new, ground-breaking, 'One-Stop' service for cancer patients** at Nottingham University Hospitals NHS Trust. The One-Stop service will facilitate patients with suspected oesophageal or gastric cancer to be assessed and tested in clinic and **receive their results on the same day.**

More about the new, first-of-its-kind in England, One-Stop service:
The Waiting List Administrator will be in a significant administrative role and a key member of the multi-disciplinary team supporting the 'One-Stop' service. The main purpose of the role is to facilitate the waiting list booking, coordination and communication with patients needed to administer the service. The Waiting List Administrator will also provide administrative support across the Upper GI specialty to our main theatre listings for cancer and routine patients.

Cross site working at QMC Campus may be required occasionally.

**Main duties of the job**:
As part of a team, the post holder will be responsible for the administration of patient waiting lists for the One-Stop service and for our main Upper GI theatre listings for cancer and routine patients. They will book appointment dates and any pre-requisite tests and transport. The post holder will play a key role within the service and is required to work in close liaison with NHS colleagues, patients and the general public. They will also fulfill administrative duties in support of clinicians, including writing clinic letters to patients, booking follow-up appointments, etc.

About you:
You will be an enthusiastic and conscientious team player. A positive attitude and 'customer service' skills are essential. You will be able to work under pressure, have excellent written and verbal skills, excellent planning, time-management and organisational skills, as well as being an innovative thinker and always willing to put forward ideas knowing that you are part of a forward-thinking team. You will be able to prioritise your workload throughout the day. You must be able to demonstrate a clear understanding of confidentiality issues.

**Working for our organisation**:
The role will be employed by the Nottingham University Hospitals NHS Trust. The role offers variety in the post-holder working across the NUH sites where the service operates (Nottingham City Hospital and QMC Campus) and working with the clinicians at each location.

**Detailed job description and main responsibilities**:
In addition to the below summary you need to familiarise yourself with full Job Description and person specification documents attached to this advert.

The post-holder will lead the administration of patient waiting lists for the One-Stop service. Duties will include adding/removing patients from the waiting lists; coordinating/booking patient transport and admission to hospital using clinical IT systems; writing letters to patients to confirm appointments or to communicate outcomes to patients and GPs, based on audio dictation from clinicians; act as the first point of contact for patient queries; work with pace towards patient admission and discharge and ensure accurate entry of data and minimise breaches against targets; work to defined protocols when allowing patients to access the service; work flexibly and step-in where needed in administration to allow the service to continue to grow and improve.

Please see the attached job description and person specification for further details.

**Person specification**:
**Communication**:
**Essential criteria**:

- Ability to develop good working relationships at all levels
- Ability to prioritise work, be flexible and use initiative

**Training & Qualifications**:
**Essential criteria**:

- GCSE Level or equivalent standard in Maths/English

**Experience**:
**Essential criteria**:

- Admin experience
- Competent in using Microsoft Office e.g Outlook/Excel
- Public-facing/Customer service experience of some form

**Desirable criteria**:

- Healthcare experience
- Working in large teams, ideally multi-disciplinary
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have decl

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