Customer Assistant-6am Start

4 weeks ago


Surbiton, United Kingdom Marks & Spencer Full time

Customer Assistant 19.5 hours per week. Early morning
Work pattern
Sunday 6am 10am
Thursday & Friday 6am 10am
Saturday 6am 14:00pm

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Surbiton, GREATER LONDON, ENGLAND;
Tolworth SF



  • Surbiton, United Kingdom M&S Full time

    **Summary** Temporary Christmas night shift position, 37.5 hours per week Work pattern monday 10-6am tuesday 10-6am thursday 10-6am friday 10-6am saturday 10-6am **All the details** Temporary Christmas night shift position, 37.5 hours per week Work pattern monday 10-6am tuesday 10-6am thursday 10-6am friday 10-6am saturday 10-6am **Purpose** To...


  • Surbiton, United Kingdom M&S Full time

    **Summary** Temporary Christmas night shift position, 37.5 hours per week Work pattern monday 10-6am tuesday 10-6am thursday 10-6am friday 10-6am saturday 10-6am **All the details** Temporary Christmas night shift position, 37.5 hours per week Work pattern monday 10-6am tuesday 10-6am thursday 10-6am friday 10-6am saturday 10-6am **Purpose** To...

  • Crew Member

    3 weeks ago


    Surbiton, United Kingdom McDonald's Limited Full time

    **Position Description**: Are you looking for a challenging job with plenty of career development opportunities? Here, at McDonald's, we offer a role in which you will work within a team to continually provide the quickest and highest quality experience for our customers! What you may not have seen, if you have visited any of our restaurants before, is the...


  • Surbiton, United Kingdom Batterfly Fish & Chips Full time

    Customer Service Assistant. Job hours: **Friday: 4pm - 10.30pm** **Saturday: 4pm - 10.30pm** **Must be able to commit to these hours** Full training and uniform provided Ideally local to Surbiton area Hourly pay discussed depending on age and experience Weekly pay **Duties**: - Provide exceptional customer service by taking phone orders, card...

  • Customer Assistant

    3 weeks ago


    Surbiton, United Kingdom Marks & Spencer Full time

    Customer Assistant - tolworth store Sunday 18:00-22:00 Wednesday 6-10am thursday 6-10am Saturday 10-6pm **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver...

  • Customer Assistant

    3 weeks ago


    Surbiton, United Kingdom Marks & Spencer Full time

    Customer Assistant Tolworth Sunday 18:00-22:00 Saturday 10:00-18:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve and...

  • Customer Assistant

    4 weeks ago


    Surbiton, United Kingdom M&S Surbiton Full time

    **Role**:Customer Assistant Foods - Franchise **Hours**:Full-Time/Part-Time Permanent **Location**:Borough of Kingston/Sutton **Company**:Iceking Iceking have recently partnered with M&S as a food retail franchise partner, and we are looking for Customer Assistants to join our Food team. Iceking are a family owned second generation entrepreneurial...

  • Customer Assistant

    4 weeks ago


    Surbiton, United Kingdom M&S Full time

    **Summary** Sunday 6-10pm Monday 6-10pm Friday 6-10pm Saturday 3.30-10pm **All the details** Sunday 6-10pm Monday 6-10pm Friday 6-10pm Saturday 3.30-10pm **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products....

  • Customer Assistant

    2 weeks ago


    Surbiton, United Kingdom M&S Full time

    **All the details** Below is the working pattern for this vacancy. Sunday 14:00-18:00 Monday 05:00-09:00 Tuesday 05:00-09:00 Friday 18:00-22:00 Saturday 19:00-23:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...


  • Surbiton, United Kingdom Marks & Spencer Full time

    Customer Assistant warehouse position. **Heavy lifting and and handling equipment involved.** 37.5 hours per week, two weeks roster Work pattern wk1 Sun 5-1pm mon 1-9pm tues 9-5pm thurs 5-1pm fri 5-1pm wk2 Mon 5-1pm tues 5-1pm wedn 5-1pm thurs 5-1pm fri off sat 5-1pm **Purpose** - To deliver a great shopping experience for their customers, putting...


  • Surbiton, United Kingdom Marks & Spencer Full time

    Customer Assistant hospitality position 37.5 hour per week Work pattern S 08:30-16;30 M 13:30-21:30 w 13:30-21:30 T 13:30-21:30 F 13:30-21:30 M13:3 -21:30 T 13:30-21:30 T 13:30-21:30 F 13:30-21:30 S 13:30 -21:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working...


  • Surbiton, United Kingdom Marks & Spencer Full time

    Service and Safety Assistant - flexible shift pattern Monday to Saturday. Every Saturday included in work pattern. **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a smile and by making eye contact, and use a...

  • Customer Service

    2 weeks ago


    Surbiton, Greater London, United Kingdom Reed Business Support Full time

    _My client an upmarket specialist in its field is seeking assistance on a temporary basis to assist the Cargo Manager in conducting a data cleanse project._TWO WEEKS starting on Monday 16th Jan pm- The role will involve contacting customers and clients, generating leads, contacting airlines for Fleet details/images, obtaining the required information and...


  • Surbiton, United Kingdom Reed Business Support Full time

    **Customer Service Manager** **Chessington, Surrey - Office based, parking on site.** **£32,000 - £35,000** **Hours: 40 hours per week, - start times to be discussed at interview** **Position Summary** - Liaising with customers and theatre managers to implement policy and procedures. **Duties**: - To liaise with theatre managers including weekly...


  • Surbiton, United Kingdom Streetwise Couriers Full time

    Streetwise Couriers are seeking an Experienced Customer Service Advisor based in our Surbiton Branch. The role is Tuesday-Friday 8:00am-17:00pm and Saturday 8:00am-16:00pm. **Duties**: - Assist customers with inquiries, account issues, and product information - Collaborate with internal teams to resolve customer concerns and escalate issues when...

  • Customer Assistant

    4 days ago


    Surbiton, United Kingdom M&S Surbiton Full time

    **Role**:Customer Assistant Foods - Franchise **Hours**:Full-Time/Part-Time Permanent **Location**:New Malden **Company**:Iceking Iceking have recently partnered with M&S as a food retail franchise partner, and we are looking for Customer Assistants to join our Food team. Iceking are a family owned second generation entrepreneurial business who are...


  • Surbiton, United Kingdom Marks & Spencer Full time

    Customer Assistant throught the night shift. 19.5 hours per week Work pattern Sunday 22:00-06:00am Friday 22:00-06:00am Saturday 22:00-06:00am **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...


  • Surbiton, United Kingdom M&S Full time

    **Summary** Sunday 2-6pm Monday 5-9am Tuesday 5-9am Saturday 3.30-10pm **All the details** Sunday 2-6pm Monday 5-9am Tuesday 5-9am Saturday 3.30-10pm **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As...


  • Surbiton, United Kingdom Marks & Spencer Full time

    Customer Assistant Through the night shift. 30 hours per week Work pattern Sunday 22:00-06:00am Thursday 22:00-06:00am Friday 22:00-06:00am Saturday 22:00-06:00am **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Manual Machinist

    2 months ago


    Surbiton, United Kingdom Bolt-On Recruitment Ltd Full time

    Company Profile:A leader in the precision machining sector, established for over 70 years, are looking for experienced Manual Machinists to join their team in the Grinding department.The company offers excellent working conditions alongside a team of other highly skilled workforce.The workload will be interesting and varied, as this company serves various...