![Streetwise Couriers](https://media.trabajo.org/img/noimg.jpg)
Customer Service Advisor
2 weeks ago
Streetwise Couriers are seeking an Experienced Customer Service Advisor based in our Surbiton Branch.
The role is Tuesday-Friday 8:00am-17:00pm and Saturday 8:00am-16:00pm.
**Duties**:
- Assist customers with inquiries, account issues, and product information
- Collaborate with internal teams to resolve customer concerns and escalate issues when necessary
- Maintain a high level of professionalism and empathy while addressing customer needs
- Follow company policies and procedures to ensure consistent service delivery
**Skills**:
- Strong communication skills, both written and verbal
- Ability to determine customer needs and provide appropriate solutions
- Excellent problem-solving skills and attention to detail
- Ability to multi-task and prioritize tasks effectively
This role requires excellent communication skills, as you will be interacting with customers on a daily basis. Experience in the Logistics industry is a plus, as it will allow you to better understand customer needs and provide appropriate solutions.
As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. Your ability to determine customer needs, communicate effectively, and provide exceptional service will contribute to the overall success of our organization.
If you are looking for an opportunity to join a dynamic team and make a difference in the lives of our customers, we encourage you to apply. We offer competitive compensation, comprehensive benefits package, and opportunities for career growth within our organization.
**Job Types**: Full-time, Part-time
**Salary**: £20,000.00-£27,066.39 per year
Expected hours: 40 per week
**Benefits**:
- Company events
- Company pension
- On-site parking
- Work from home
**Experience**:
- Customer service: 1 year (preferred)
Ability to Commute:
- Surbiton (required)
Ability to Relocate:
- Surbiton: Relocate before starting work (required)
Work Location: In person
Reference ID: Customer Service
Expected start date: 05/03/2024
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