Customer Service Manager

3 weeks ago


Surbiton, United Kingdom Reed Business Support Full time

**Customer Service Manager**

**Chessington, Surrey
- Office based, parking on site.**

**£32,000 - £35,000**

**Hours: 40 hours per week, - start times to be discussed at interview**

**Position Summary** - Liaising with customers and theatre managers to implement policy and procedures.

**Duties**:

- To liaise with theatre managers including weekly interface with all theatre managers and practice managers
- To implement Synergy policy and working practices as outlined in the DSA.
- Ensure compliance with Schedule 5 and Schedule 12 of the DSA with regard to authorisation for repair and replacement of equipment.
- Responsible for the management (track and trace) of loan sets.
- Be an active member of the Institute Resource Committee.
- Responsible for the purchase and supply of instruments.
- Promote and maintain cohesive communication links with clients, facility personnel and external personnel.
- Assist the Contract Manager in monitoring performance of contracts.
- To be proactive in building client relationships and maintaining high levels of customer service.
- Assist the Contract Manager and the General Manager in maintaining compliance to ISO9001 (2000), ISO13485 and the Medical Device Directive 93/42 EEC and updated standards.
- Report severe incidents in line with eQMS
- Report and conclude customer complaints in a timely manner
- Ensure the promotion of awareness of regulatory and customer requirements throughout the unit.
- Refer output/quality conflicts to Group level through the Group Quality Manager for resolution, as instructed following appropriate discussions with the Contract Manager.


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