Customer Assistant

6 months ago

Surbiton, United Kingdom M&S Surbiton Full time

**Role**:Customer Assistant Foods - Franchise

**Hours**:Full-Time/Part-Time Permanent

**Location**:New Malden

**Company**:Iceking

Iceking have recently partnered with M&S as a food retail franchise partner, and we are looking for Customer Assistants to join our Food team. Iceking are a family owned second generation entrepreneurial business who are actively expanding in the retail, hospitality and leisure sectors. As proven operators with the ability to help shape and drive brand strategy, we have a strong people centric culture.

M&S is changing, and it's changing fast As part of their and now our transformation to deliver 'Stores of the Future' we are looking for innovative and resilient Customer Assistants to join the Iceking M&S team. M&S are working hard to ensure the store estate is fit for the future, by trialling different concepts and opening new stores and they have a plan to openc.75 stores over the next 3 years offering customers a new and innovative shopping experience, whilst maintaining the traditional M&S values customers love. Iceking are excited and proud to be part of that transformational journey.

Join us as Customer Assistants in one of our stores and opportunities will present themselves. Whether you’re thinking of your future or simply looking for experience in a revolutionary food retail business.

**About the role**

The customer experience in store is changing, which means you’ll need to bring an upbeat confidence and passion that shines through every hour of every day. And you’ll also need a digital mindset, because all sorts of new technologies are being introduced to make your job easier. Freeing up your time to focus on the best bits, like spending time with the customer. If you have all this, you’ll get the recognition you deserve as a true customer favourite - who’s living and breathing the new and improved journey.

You already know M&S for product innovation and uncompromising quality, but together we need to keep on surprising customers with all the ways you can help them. So, when it comes to questions on anything in-store, you’ll really know your stuff. And if customers are not quite sure what they’re after, you’ll impress with your attention and ability to tell them why they need a certain product in their life. You’ll have a bright energy that customers can’t help but respond to, always gearing towards making welcome recommendations and improving sales. There are lots of ways you can discover your potential. You just have to put your all into every moment, for every customer.

**Key **Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have excellent product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with standard operating procedures (SOPs)
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands the business, its strategy, future, and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Proficient level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs an

  • Customer Assistant

    7 months ago

    Surbiton, United Kingdom M&S Surbiton Full time

    **Role**:Customer Assistant Foods - Franchise **Hours**:Full-Time/Part-Time Permanent **Location**:Borough of Kingston/Sutton **Company**:Iceking Iceking have recently partnered with M&S as a food retail franchise partner, and we are looking for Customer Assistants to join our Food team. Iceking are a family owned second generation entrepreneurial...

  • Customer Service Assistant

    6 days ago

    Surbiton, United Kingdom Harris Jones Recruitment Full time

    **Part time - Customer Service Assistant - 20k pro rata - plus excellent benefits, including - medical & dentist, pension, 27 days holiday, travel allowance, flexible working hours** **Will consider 5 shorter days or 3-4 full days.** **International Digital Imaging brand requires a Customer Service Assistant to provide a high level of customer support and...

  • Customer Service Assistant

    7 months ago

    Surbiton, United Kingdom Batterfly Fish & Chips Full time

    Customer Service Assistant. Job hours: **Friday: 4pm - 10.30pm** **Saturday: 4pm - 10.30pm** **Must be able to commit to these hours** Full training and uniform provided Ideally local to Surbiton area Hourly pay discussed depending on age and experience Weekly pay **Duties**: - Provide exceptional customer service by taking phone orders, card...

  • Customer Assistant

    2 days ago

    Surbiton, United Kingdom Marks & Spencer Full time

    Customer Assistant - ISB/Late Night - Tolworth 30 hrs Thursday to Saturday 13.00-21.00 Sunday 08.00-16.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver...

  • Customer Service Assistant

    1 week ago

    Surbiton, United Kingdom Harris Jones Recruitment Full time

    **Customer Service Assistant - 20k - plus excellent benefits, including - medical & dentist, pension, 27 days holiday, travel allowance, flexible working hours** **Full-time but will also consider 5 shorter days or 3-4 full days.** **International Digital Imaging brand requires a Customer Service Assistant to provide a high level of customer support and...

  • Customer Assistant

    7 months ago

    Surbiton, United Kingdom M&S Full time

    **All the details** Below is the working pattern for this vacancy. Sunday 14:00-18:00 Monday 05:00-09:00 Tuesday 05:00-09:00 Friday 18:00-22:00 Saturday 19:00-23:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...

  • Customer Assistant

    7 months ago

    Surbiton, United Kingdom M&S Full time

    **Summary** Sunday 6-10pm Monday 6-10pm Friday 6-10pm Saturday 3.30-10pm **All the details** Sunday 6-10pm Monday 6-10pm Friday 6-10pm Saturday 3.30-10pm **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products....

  • Customer Assistant

    6 days ago

    Surbiton, United Kingdom Marks & Spencer Full time

    Work Pattern Friday 22:00-06:00 Saturday 22:00-06:00 Sunday 22:00-06:00 A Premium is paid for unsocial hours between the times of 22.00-6.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete...

  • Customer Assistant- Service and Safety

    6 days ago

    Surbiton, United Kingdom Marks & Spencer Full time

    Service and Safety Assistant - flexible shift pattern Monday to Saturday. Every Saturday included in work pattern. **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a smile and by making eye contact, and use a...

  • Customer Service Assistant Gateline

    4 days ago

    Surbiton, United Kingdom CV-Library Full time

    Would you like a Flexible work pattern to suit your needs, would you like to be able to choose your own shifts through setting your work availability on our scheduling tool. This is all managed through an app downloaded to your smart phone. We offer weekly pay and benefits such as holiday and paid breaks. Full online and classroom based training will be...

  • Customer Service Assistant Gateline

    5 hours ago

    Surbiton, United Kingdom Adecco Full time

    Would you like a Flexible work pattern to suit your needs, would you like to be able to choose your own shifts through setting your work availability on our scheduling tool. This is all managed through an app downloaded to your smart phone. We offer weekly pay and benefits such as holiday and paid breaks. Full online and classroom based training will be...

  • Customer Assistant- Tolworth Through The Night

    1 week ago

    Surbiton, United Kingdom Marks & Spencer Full time

    Customer Assistant - Tolworth TTN- 15hours Friday 9pm - 5am Saturday 9pm -5am **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards -...

  • Customer Service Advisor

    9 months ago

    Surbiton, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Location: Surbiton,** **Working Hours: Saturday Only** **Salary:Competitive depending on experience** **Training provided** **Personal Development Plans & Career Progression** **Specsavers Perks** **Friendly, Supportive Team** **Team Social Evenings Out** Looking for something new and a varied role? We are looking for...

  • Customer Service Advisor

    7 months ago

    Surbiton, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Location: Surbiton,** **Working Hours: 5 days per week including 1 weekend day** **Salary:Competitive depending on experience** **Training provided** **Personal Development Plans & Career Progression** **Specsavers Perks** **Friendly, Supportive Team** **Team Social Evenings Out** Looking for something new and a varied...

  • Customer Service Advisor

    7 months ago

    Surbiton, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Location: Surbiton** **Working Hours: 2 - 4 days per week (must include Sat and /or Sun)** **Salary:Competitive depending on experience** **Training provided** **Individual & Team Rewards** **Personal Development Plans & Career Progression** **Specsavers Perks** **Friendly, Supportive Team** **Team Social Evenings...

  • Customer Assistant Tolworth Flexible

    7 months ago

    Surbiton, United Kingdom M&S Full time

    **Summary** Sunday 2-6pm Monday 5-9am Tuesday 5-9am Saturday 3.30-10pm **All the details** Sunday 2-6pm Monday 5-9am Tuesday 5-9am Saturday 3.30-10pm **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As...

  • Customer Assistant-christmas-early Shift-tolworth

    2 weeks ago

    Surbiton, United Kingdom Marks & Spencer Full time

    Customer Assistant Christmas position from the 11th to the 24th of December, 18 hours per week work pattern Thursday 6am-12:30pm Friday 6am-12:30pm Saturday 6am-12:30pmPurpose - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customs Specialist

    1 week ago

    Surbiton, United Kingdom Lidl GB Full time

    £25,850 to £33,000 per annum* This isn’t an ordinary job. This is an extraordinary experience. Lidl loves Customs! To help us deliver food to the nation in every part of the UK, we are looking for a confident and motivated Customs Specialist to join our ever-growing Customs team. Our team makes sure the products you see in our 800+ stores across theUK...

  • Administrator Customs Team

    6 days ago

    Surbiton, United Kingdom Lidl GB Full time

    £25,850 to £33,000 per annum* - This isn’t 9-5. This is making the most of every day. Lidl loves Customs! To help us deliver food to the nation in every part of the UK, we are looking for a confident and motivated Administrator to join our ever-growing Customs team. Our team makes sure the products you see in our 900+ stores across the UKare imported...

  • Customer Advisor

    7 months ago

    Surbiton, United Kingdom Boots Full time

    Summary Job Reference: 232073BR - Job Reference: 2 3 2 0 7 3 B R Surbiton, Victoria Road Permanent 22.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job...