Customer Assistant- Tolworth Through The Night

1 week ago


Surbiton, United Kingdom Marks & Spencer Full time

Customer Assistant
- Tolworth TTN- 15hours
Friday 9pm - 5am
Saturday 9pm -5am

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG



  • Surbiton, United Kingdom Roc Search Limited Full time

    A large retail company based in Tolworth (Surbiton area) is looking for an Office Administrator to join their team for a 6 month contract, being paid a daily rate through an umbrella company. Offering hybrid working 3 days in the office 2 days working from home. This is a urgent requirement with a start as soon as Monday the 8th of August. The job will...


  • Surbiton, United Kingdom M&S Full time

    **Summary** Temporary Christmas night shift position, 37.5 hours per week Work pattern monday 10-6am tuesday 10-6am thursday 10-6am friday 10-6am saturday 10-6am **All the details** Temporary Christmas night shift position, 37.5 hours per week Work pattern monday 10-6am tuesday 10-6am thursday 10-6am friday 10-6am saturday 10-6am **Purpose** To...

  • Customer Assistant

    1 day ago


    Surbiton, United Kingdom Marks & Spencer Full time

    Customer Assistant - ISB/Late Night - Tolworth 30 hrs Thursday to Saturday 13.00-21.00 Sunday 08.00-16.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver...


  • Surbiton, United Kingdom Marks & Spencer Full time

    Working Hours Sun 10:30pm-5am Friday 10:30pm-5am Saturday 10:30pm-5am **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’ standards - Serve...


  • Surbiton, United Kingdom M&S Full time

    **Summary** Sunday 6-10pm Wednesday 6-10pm Friday 6-10pm Saturday 3.30-10pm **All the details** Sunday 6-10pm Wednesday 6-10pm Friday 6-10pm Saturday 3.30-10pm **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant...


  • Surbiton, United Kingdom Marks & Spencer Full time

    Customer Assistant Christmas position from the 11th to the 24th of December, 18 hours per week work pattern Thursday 6am-12:30pm Friday 6am-12:30pm Saturday 6am-12:30pmPurpose - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...


  • Surbiton, United Kingdom M&S Full time

    **Summary** Sunday 2-6pm Monday 5-9am Tuesday 5-9am Saturday 3.30-10pm **All the details** Sunday 2-6pm Monday 5-9am Tuesday 5-9am Saturday 3.30-10pm **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As...


  • Surbiton, United Kingdom Marks & Spencer Full time

    Service and Safety Assistant - flexible shift pattern Monday to Saturday. Every Saturday included in work pattern. **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a smile and by making eye contact, and use a...

  • Evening Cleaner

    6 months ago


    Surbiton, United Kingdom The Cleaning Academy Full time

    An Evening Cleaning Operative is Required 2 hours per day - Mondays to Fridays This is a Key Job This is a immediate start. The Location: Tolworth Broadway KT6 -7HR For more information, Please contact Paul on 07494-033004 **Job Types**: Part-time, Permanent **Salary**: From £10.42 per hour Expected hours: 10 per week Schedule: - Monday to...

  • Nursery Assistant

    1 week ago


    Surbiton, United Kingdom Sutherland Day Nursery Full time

    **An exciting opportunity** to join our dynamic and supportive team of professionals. We are currently looking for a **Nursery Assistant** in our setting. We are a nursery based in Surbiton/Tolworth, registered for 72 children aged birth-five. Investing in staff training and progression opportunities is at the heart of what we do. Everyone is important to...

  • Sales Assistant

    5 days ago


    Surbiton, United Kingdom V & M - The Vape Shop Full time

    We have a fantastic opportunity for Sales Assistant to join our Tolworth Store. V & M is a multi-channel business hub in the growing vape industry. We want to shape and professionalise the industry in the UK whilst extending and establishing our own retail and e-commerce outlets. We have 10 stores in the UK and in a time where retail is struggling, we...

  • Evening Cleaner

    7 months ago


    Surbiton, United Kingdom The Cleaning Academy Full time

    A Evening Cleaning Operative is Required 2 hours per day - Mondays to Fridays Starting Time: Flexible This is a KEY JOB This position is an immediate start The Location: Tolworth Broadway KT6 7HR For more information, Please contact Paul on 07494-033004 **Job Types**: Part-time, Permanent Part-time hours: 10 per week **Salary**: Up to £10.42 per...

  • Retail Sales Associate

    7 months ago


    Surbiton, United Kingdom Cash Converters Full time

    Are you ready to be part of the UK's leading buying and selling retailer? Cash Converters, a pioneer in diverse pre-owned goods, is hiring Retail Sales Assistants for our Tolworth store. **Why Us**: - Thrive in a dynamic environment - Competitive salary and performance bonuses - Attractive benefits package - Comprehensive training and development...

  • Retail Sales Associate

    7 months ago


    Surbiton, United Kingdom Cash Converters Full time

    Are you ready to be part of the UK's leading buying and selling retailer? Cash Converters, a pioneer in diverse pre-owned goods, is hiring Retail Sales Assistants for our Tolworth store. **Why Us**: - Thrive in a dynamic environment - Competitive salary and performance bonuses - Attractive benefits package - Comprehensive training and development...

  • Catering Assistant

    7 months ago


    Surbiton, United Kingdom Innovate Services Ltd Full time

    What if you joined IFG, one of the fastest growing education catering companies in the country? **We are recruiting for Catering Assistant at Tolworth girls and 6th form, Tala Close, Surbiton, KT6 7EY** **Working Monday - Friday 8.30am - 2.30pm (30 hours per week) Paying £10.42 per hour** We’re not going to bore you with a long list of empty...


  • Surbiton, United Kingdom Tate Full time

    ️ AFTERNOON RECEPTIONIST ☎️(Permanent Contract) ✨ £12,480 per annum + overtime pay (equiv £12.00ph) ✨ Parking on-site / Immediate Start ✨ Hours: Monday to Friday, 1:30PM - 5:30PM (+15 minutes paid overtime to lock up the offices) ✨ Tolworth/Surbiton Are you a genuine "people-person" with a flair for great customer service? Join our client,...


  • Surbiton, United Kingdom Optima Recruitment Full time

    **Temporary Administrator** Starting ASAP, this temporary contract is full time Monday - Friday and will run for approximately 4-5 months. It will involve going through the database and using Excel to input all of the relevant information and update the client’s contact details. Due to the nature of this role, it will suit someone who has used excel and...

  • Afternoon Receptionist

    2 months ago


    Surbiton, United Kingdom CV-Library Full time

    ️ AFTERNOON RECEPTIONIST ☎️ (Permanent Contract) ✨ £12,480 per annum + overtime pay (equiv £12.00ph) ✨ Parking on-site / Immediate Start ✨ Hours: Monday to Friday, 1:30PM - 5:30PM (+15 minutes paid overtime to lock up the offices) ✨ Tolworth/Surbiton Are you a genuine "people-person"...


  • Surbiton, United Kingdom Lazerbeam Fire & Security Full time

    We are an electronic security installation company based in South London, Tolworth and we are seeking an experienced engineer coordinator, to ensure the installation and maintenance department operates efficiently and meets monthly targets, which must be completed in a professional & timely manner.You will also maintain key relationships, and liaise with...

  • Nursery Assistant

    1 day ago


    Surbiton, United Kingdom Bright Horizons Family Solutions Full time

    **Nursery**:Bright Horizons Surbiton Ewell Road Day Nursery and Preschool **Salary**:£24,918.40 - £25,355.20 per annum (dependent on qualification/s and experience) **Location**:Surbiton, London We are looking for a full time, passionate Nursery Assistant to join our Bright Horizons Surbiton Ewell Road Nursery, situated close to Surbiton and Tolworth...