Income Administrator

3 months ago


Birmingham, United Kingdom Housing 21 Full time

Salary**£29,778 per annum**
- Location**Birmingham, Head Office (Hybrid)**
- This is a _
- temporary_
- , _
- full time_
- vacancy_
- that will close _
- in 7 days_
- at 23:59 GMT_
- . _

**The vacancy**

**Hours: 35 hours per week**

**Shift Pattern**:To be discussed at interview**

**6 months fixed term contract**

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us

**The role**

We are currently looking to recruit a full time Income Administrator on a fixed term contact for 6 months.

Within the role you will be responsible for covering all aspects of payments including direct debits, benefits and other payments into the business in relation to rents and service charges.

The role holder will ensure accurate, complete and timely processing and maintenance of all agreed activities. The role will involve management and administration of tenant’s direct debits, housing benefits entitlements & contributions, rent transfers, queries, refunds, tenancy set up/amendments, former tenants’ arrears and overpayments, universal credit portal, legal administration support, and raising of sublet invoices. You will also support operations and other stakeholders.

You will be responsible of ensuring that each contact receives a seamless service that is supported by an accountable and customer focused approach. Where appropriate you will direct contact to Operational colleagues reflecting the devolved model of “My court
- My business”

If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We’d love to meet you

**What we’re looking for**

The essential requirements for the role include:

- Experience working in a fast paced, high-volume environment and delivery of excellent customer service
- Experience of working in the housing sector
- Working knowledge of the benefits system
- HB and UC
- Track record of delivering services to meet customers’ needs
- Knowledge of onfidentiality and data protection legislation
- Experience working with complex systems solutions with numerous interfaces from feeder systems
- GCSEs (including Maths and English) at Grade C or above

**Why us?**

It’s a great time to join us. Did we mention we’re a Platinum Investors in People organisation, placing us among the top two percent of organisations assessed?

We’re passionate about people and support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

With an exciting national development programme for older people’s housing, there’s never been a better time to join Housing 21.

**About us**

We know that great people make a great organisation, which is why we put people at the heart of everything we do. We also know that work-life balance is just as important as professional development, so we offer a nine-day fortnight and flexible working from day one. This means you can balance being a parent with thriving as a professional or fit your work schedule around a busy social calendar

We’re proud to be an Investors in People (IIP) Platinum organisation, which shows that not only do we actively empower our people to be the best they can be through continued training and development, but we also seek to constantly improve the ways we work. Our corporate positions play a vital role in making a difference to the lives of our residents.

**Benefits**

**Flexible working**
**including a nine-day fortnight**

**Holiday trade scheme and volunteer leave**

**Funded health**
**cash plan**

**Occupational maternity pay / paternity pay**

**Pension**
**contributions**

**Occupational sick pay**

**Eyecare**
**vouchers**

**Car salary sacrifice and leasing scheme**

**Learning and development opportunities**

Check out a full list of our employee benefits **here**. Benefit entitlements are confirmed with your offer of employment.


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