Complaint Investigator
7 months ago
**What is the opportunity?**:
To make a difference for our customers through our complaint resolution processes. Delivering fair outcomes for our customers is front and central to our thinking.
Customers often understand that occasionally things go wrong. The role is critical to how the Bank responds and addresses the issue and is a key driver behind customer satisfaction
**In this role you will**:
- Deliver fair outcomes to customers via the complaints process based on a thorough investigation of the facts of the case, considering customer circumstances, policies, and regulatory requirements.
- Handling a case load of complaints from case allocation through to production of the Banks final written response. Completing assessments of internal records before reaching a conclusion.
- Ensuring that personal compliance with the Group, UK Risk and Compliance policies, Regulatory requirements, and local business unit policies and controls are achieved.
**Essential Qualifications**:
There are no specific qualifications or minimum educational requirements needed for this role.
**What will make you stand out?**:
Ideally you will have previous complaint handling/dispute resolution experience in Financial Services. Along with experience of working in a highly regulatory environment and outcome focused role.
You can work in highly charged environment while being able to prioritise between opposing priorities.
Excellent customer service, communication skills and letter writing skills are a must
**More about the team**:
The Complaint Investigator role sits within the UK Customer Relations (UK Customer Complaints) operation as part of the Office of the Chief Operating Officer within Bank of Ireland UK Plc.
In addition to complaint management, our Team is made up of several different functions that include the Vulnerable Customer Unit, the management of the Banks relationship with the Financial Ombudsman Service and the fulfilment of Data Subject Access/Rectification requests.
Activity undertaken across the unit is highly regulated by the Financial Conduct Authority (FCA) via its Dispute Resolution Rulebook (DISP), General Data Protection Regulation (GDPR) and FCA standard process linked to deceased and vulnerable customers.
**Why work with us?**:
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and improve your career
ij-hybrid #li-hybrid
**Key Competencies**
- Customer Focused - Self
- Accountable - Self
- Agile - Self
- One Group, one team - Self
- Amplify Capability - Self
**Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
-
Complaints Consultant
7 months ago
Remote, United Kingdom Resource Solutions Full timeLegal & General are currently looking for a **Complaints Consultant **to join their Retail & Annuities area, supporting with determining complaint outcomes and communicating this to customers. **ALL APPLICANTS MUST BE BASED IN MAINLAND UK WITH A VALID RIGHT TO WORK IN THE UK.** Reporting into the Complaints Manager, you will **review the completed...
-
Complaints Handler
7 months ago
Remote, United Kingdom iamproperty & iamsold Full timeWe are looking for a capable and experienced Complaints Specialist to manage the resolution of all customer complaints following initial acknowledgment. You will work as part of our Customer Service department, researching and resolving complaint cases through analysis of all facts and related documentation and appropriately partnering with internal/external...
-
Complaints Handler
12 hours ago
Remote, United Kingdom Usay Compare Full timeUsay Compare is a fast paced, exciting place to work. Both a marketplace for Private Medical Insurance and a stellar employer for progression;** **we have achieved 4.4 stars as an employer on Glassdoor. We are a team that thrive on challenges, and always have honesty at the heart of our values; thus, providing a great place to work and progress. With...
-
Senior Customer Complaints Officer
7 months ago
Remote, United Kingdom Stonewater Full time**12 Month **Fixed Term Contract** Here at Stonewater, we’re proud to make things personal. If it matters to our customers, it matters to us. We’re recruiting for a brand new role to support our efforts to deliver a proactive, positive and impactful customer complaints service. Your role as Senior Customer Complaints Officer will be crucial in helping...
-
Regulated Complaints Adviser
7 months ago
Remote, United Kingdom Talent Hire Group Full timeAn opportunity to develop a career with one of the most respected investment and wealth clients in the UK, for an experienced complaints adviser. Main duties of the role include taking complaints relating to individual client advice, or product-related complaints; making decisions and recommendations for redress. You will have to have a good understanding...
-
Lead Employee Relations Investigator, Emea
6 months ago
Remote, United Kingdom UKG (Ultimate Kronos Group) Full time**Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...
-
Customer Relations Co-ordinator
4 days ago
Remote, United Kingdom McCarthy Stone Full time**CUSTOMER RELATIONS COORDINATOR - Maternity Cover 9-12 months** **LOCATION**:Hybrid, remote and head office in Bournemouth **SALARY**:Offering a competitive salary, plus company bonus and benefits **HOURS**:Full time **About the role** At McCarthy Stone, we champion the wellbeing, and happiness of older people in society. We do this by creating...
-
Clinical Quality Support Officer
7 months ago
Remote, United Kingdom ProblemShared Full time**Reporting to: Head of Clinical Quality and Governance** **Location: Remote** **Salary: £28-32k (depending on experience)** **Overview** ProblemShared is seeking an experienced clinical quality professional to join our growing Clinical Quality and Risk Team. We are looking for a motivated individual who wants to work in a high-performance team at a...
-
Consumer Service Representative Ecom
7 months ago
Remote, United Kingdom Gibson Brands, Inc Full timeGibson Brands, the world’s most iconic guitar brand, has shaped the sounds of generations of musicians and music lovers across genres for more than 100 years. As a 130-year-old start-up, Gibson has a legacy of world-class craftsmanship, legendary music partnerships, and progressive product evolution that is unrivaled among musical instrument...
-
Employee Relations Advisor
7 months ago
Remote, United Kingdom Elysium Healthcare Full timeAre you an experienced Employee Relations Advisor with good knowledge and understanding of employment law and HR best practice? Do you want to want a job where you’re valued and supported, and where you get to work from different locations across a region while making an impact in supporting your colleagues? As an ER Advisor you’ll be instrumental in...
-
Housing Operations Officer
7 months ago
Remote, United Kingdom 3CHA Ltd Full time3CHA is a Registered Provider of Social Housing. Based in Milton Keynes we have around 850 bedspaces of temporary supported housing in the Midlands, North East and North West of England We are seeking a highly organised, creative and energetic individual with excellent property management and administration skills to provide operational support to the Head...
-
Clinical Governance Assistant
12 hours ago
Remote, United Kingdom The Healthcare Management Trust Full timeThe Healthcare Management Trust (HMT) currently has an exciting opportunity for a Clinical Governance Assistant to join the team and provide effective and efficient clerical and administrative support across HMT in relation to Clinical Governance. The scope of clinical governance is broad and covers many activities that help to support, improve and advance...
-
Fiscal Officer, West
12 hours ago
Remote, United Kingdom Crown Office and Procurator Fiscal Service Full time**Details**: **Reference number**: - 250856**Salary**: - £22,182 - £24,488- All salaries are pro rata for part-time staff**Job grade**: - Administrative Officer- Band B**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the...
-
Customer Retention Specialist
4 days ago
Remote, United Kingdom Phase 1 Recruitment Full timeCustomer Retention Specialist (£23 - £28,000 per year) Remote working with office visits 1-2 times a month Due to continued growth, our Client is structuring it's Membership team to dedicate team members to specific areas of the departments needs. As such, we are recruiting a Customer Retention Specialist to join our busy team. This role will report...
-
Customer Service Representative
6 months ago
Remote, United Kingdom U Trust Insurance Agency LLC Full time**About Us**: U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service. **Position Overview**: As a Customer Service Representative, you will play a...
-
Customer Service Executive
7 months ago
Remote, United Kingdom UK Call Centre Limited Full time**Job Title**: Remote Call Centre Executive (Weekends Only) **Location**: Remote (Work from Home) **Company**: UKCC **Job Type**: Part-Time (Weekends Only) 4-20 hrs per week. **Schedule**:Weekends only Day shift Night shift Evening shift Overtime We are seeking a motivated and experienced call centre representative to work remotely on weekends only. In...
-
Cruise Guest Advisor
2 days ago
Remote, United Kingdom Saga Full timeJob Introduction *** Remote/Home Working** **As part of our induction process to ensure we provide an Exceptional Welcome, the first 3 days of training will take place at our Folkestone hub. Accommodation will be provided for those who require** Our purpose and values are core to how we work so join us in our journey of creating exceptional experiences...
-
Adhd Clinical Prescribing Lead
7 months ago
Remote, United Kingdom ProblemShared Full time**Reports to: Head of Post Diagnostic Intervention** **Salary: Circa £70,000 (to be reviewed)** **Overview**: **ProblemShared** is a key innovator in the rapidly expanding field of digital mind health. We are a practitioner-led, CQC-regulated, digital mind health provider, working with a community of expert practitioners to broaden access to the highest...
-
Remote, United Kingdom AWD Recruitment Limited Full timeAdministrator / Customer Service Administrative Assistant who is customer focussed with excellent administrative, interpersonal and communication skills is required for a well-established health consultancy company. **SALARY**: £20,319 per annum (pro rata for contract position) + Benefits **LOCATION**: Remote Working / Home-Based **JOB TYPE**: There is a...
-
Servicing Specialist
4 days ago
Remote, United Kingdom Kensington Mortgages Full timeWhen we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage. Where high street lenders see black and white, we've always used our expertise and manual...