Commercial Delivery Administrator

3 weeks ago

Clayton le Moors, United Kingdom First Bus Full time

**Job Title: Commercial Delivery Administrator**

**Location: Accrington**

**Purpose of role**:To support the Private Hire Team and the wider commercial team with operational support and interdepartmental liaison. To lead on and ensure that processes are maintained throughout the department in relation to GTI data entry, vehicle procurement, supplier engagement, internal operational briefings and financial analysis.

**Key responsibilities**
- Input and maintenance of jobs on GTI, including sales pricing and supplier costs.
- Liaison with suppliers for costs and availability as part of the tender process.
- Interdepartmental liaison with Compliance, Coordination Admin, Finance, Control & Forward Planning teams.
- To develop and communicate operational details (communications and/or briefings) for colleagues in control & coordination
- Oversee and develop an operator engagement strategy with the Compliance team to maintain a comprehensive supplier base and identify additional suppliers when required.
- Ensure that contractual obligations are met in all aspects of service delivery.
- Contribute and collate data for period reporting & analysis, ensuring that KPIs are correctly recorded for each client.
- Ensure all coach and taxi services are procured within the FRS operator compliance regime.
- Ensure the Control team are fully briefed on operations on a regular basis.
- Attend meetings and assist with new projects or specific tasks as required by the Commercial Director or Private Hire Supervisor.
- Have a good understanding of company policy and procedures relating to HR and health and safety.

**Experience**:

- Customer service / call centre experience with particular focus on call handling and issue/complaint resolution
- 1-2 years' experience in a transport / logistics environment (desirable)

**Rewards & Benefits**
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

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