Sales Consultant

7 months ago

Clayton le Moors, United Kingdom First Bus Full time

**Position Title**: Sales Consultant

**Reports to**: Sales Manager

**Location**: Clayton Le Moors, Accrington (may involve UK nationwide travel and home working)

**Position Summary**

First Travel Solutions is the UK's leading provider of managed ground transport, and is a division of FirstGroup plc. This role sits within our Corporate operation whose area of specialism is providing our clients with coach, minibus, and managed taxi services, using only pre-approved suppliers who meet FTS' high-quality standards. Our clients have a variety of industry sector backgrounds, and our services could be in relation to BAU activities, events, conferences, training courses, educational trips or as a means of facilitating holidays and daytrips, etc. We operate on a nationwide basis and have ambitious growth plans.

This role will take direct responsibility for growing and managing our Taxi Online booking tool. The role consists of managing existing business taxi accounts, whilst developing new clients within the business sector, always seeking, and exploiting opportunities as they present themselves. Raising FTS' profile and maintaining visibility in the market is an important element of the role, and may require some attendance at industry groups, conferences, and other business events.

As a key member of the Sales Team, you will also work with colleagues across the business to develop and share best practices.

**Key Accountabilities & Responsibilities**
- Deliver plan to grow B2B taxi sales through our Taxi Online booking tool.
- Own and effectively manage the relationship between FTS and a portfolio of clients and membership associations to grow revenue, and raise FTS' profile. (list of clients and membership associations in Appendix A, attached).
- Undertake project work to successful implementation as described in Appendix A, attached.
- Attain revenue targets.
- Sign-up new account holders to FTS' Taxi Online service.
- Maintain and build the relationships with significant customers to safeguard FTS from losing any business.
- Be the taxi product champion for existing coach product customers, i.e. offering taxi services for conference and events activity when FTS is dealing with the larger group movements of delegates already / language schools who need taxis for mature students travelling alone, etc.
- Approach recognised large users of taxi services and position Taxi Online as a preferred supplier.
- Work with the UK train operating companies to promote Taxi Online as a booking portal for rail clients seeking to make ‘final mile' journeys from their arrival railway stations.
- Develop and maintain a thorough knowledge of the client base and sales development pipeline, ensuring records are accurate on the CRM system.
- Use company CRM system to record all customer contact and ensure that business leads are carried forward to a conclusion.
- Work with trade associations and organisations to promote FTS' Taxi Online service to their memberships, for example the IoD, Chambers of Commerce, etc.
- Attend trade events to promote sales.
- Closely monitor and report on competitor activity and attempt to frustrate their business activity by converting clients to Taxi Online, i.e. Cabfind clients, etc.
- Use every opportunity to extol the benefits of using Taxi Online from FTS in terms of our ISO accreditations, 24/7 Control Team, excellent supplier vetting and our contribution to their own Duty of Care towards their passengers.
- Work with the taxi supplier management team to match sales effort to UK locations where we have excellent cab company coverage and flag areas where coverage is poor.
- Champion Taxi Online with the Marketing team to ensure it receives sufficient web presence, social media attention and general promotion. Be proactive and propose suitable opportunities for activity / investment of time of money.
- Produce MI and reporting on a monthly basis.
- Responsible for ensuring the FTS website is up to date with our Private Hire products and information.
- Look for opportunities for the Taxi Online API link to be integrated with other travel and logistics websites.
- Support the HoS and SM when required at trade shows, sales events, exhibitions, conferences, etc., as required. This may mean some evening and weekend work, over-night stays and potential for overseas travel.
- Other duties commensurate with the role as may be deemed appropriate by your line manager.

**Skills / Experience**
- Strong Organisational skills.
- Able to engage and influence others.
- Ability to present detailed information concisely.
- Strong interpersonal skills.
- Solution focused.
- Strong communication, influencing and negotiating skills.
- Customer focused and committed to service delivery.
- Strong commercial awareness and evidence of business acumen
- Ability to create and analyse reports.
- Self-motivated and able to work in a stand-alone role.
- Target driven and able to prioritise workload.

**Rewards & Benefits*

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