Specialist Housing Partner

3 weeks ago


Accrington, United Kingdom ACCENT housing Full time

**Who are Accent?**

We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers.

We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first.

Accent residents, customers, and colleagues come from a diverse range of backgrounds, which we embrace and celebrate.

**About the Role and Person**
- 17.5 hours per week
- Permanent

**Whilst we have key responsibilities and these can be found in the job description, there are certain things we will need from you**:

- To be responsible for the day-to-day management of the Specialist Housing Scheme building including reporting repairs and ensuring the building remains safe and compliant. Provide an efficient, effective and responsive service to the Tenants of the scheme.
- You will have a visible presence in schemes, you are the first point of contact for our customers and responsible for their experience with Accent Group
- To proactively to lead on and manage all aspects of Housing Management, including ASB, Arrears, Tenancy reviews, account management, sign ups, manage the whole customer journey.
- Manage older person and vulnerable person schemes, ensuring buildings (including internal/external communal areas) are managed in line with Health and safety requirements, including the completion of compliance checks, reporting repairs addressing and managing ASB.
- Assessing customers needs and support them to address any needs such as isolation, working with agencies, additional support to raise repairs etc.

**For a full job description of this role please click **here**.



  • Accrington, United Kingdom Accent Housing Full time

    Job Advert **Specialist Housing Partner** **Who are Accent?** We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our...


  • Accrington, United Kingdom ACCENT housing Full time

    **Who are Accent?** We own almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of our customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable - our customers always come first. Accent...


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