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Retention Executive

4 months ago

Manchester, United Kingdom Chess Full time

**We’re looking for an experienced Retentions Executive to join our growing Retentions team.**

Reporting into the Renewals Team Leader, we need reward driven people with high energy and great attitude, who would thrive on achieving renewal of business and keeping the customer happy.

“a **great** place to work, a **great** place to be a customer”

**The Role**:

- Proactively contact customer base towards the end of the contract to renew
- High energy/volume outbound and inbound sales/retention calls
- Contacting customers proactively who have had recent faults or complaints
- Completing customer satisfaction surveys on targeted customers
- Make business decisions based on protecting base and maintaining growth
- Communicate directly and effectively with clients
- Generate Telecoms and ICT sales to existing customers
- Prepare proposals and monthly reports
- Achievement of monthly KPIs and targets
- Develop and maintain up to date product/service knowledge and market information
- Liaising with team members to maximise the database potential
- Create leads for other areas of the business by spotting opportunities
- Experience in an account manager role and / or retention role
- Ability to work under pressure & meet retention targets
- Excellent telephone sales skills and be able to articulate the value of staying with Chess
- Effective communicator with superb negotiation skills
- Ability to work under own initiative as well as part of a team
- Self-development
- Adaptable to change
- Good mathematical ability
- Problem solver with good analytical skills
- Telecoms knowledge/experience is preferred but is not essential for this role.

**Why join Chess?**

Chess is one of the UK's leading independent and trusted technology service providers, employing over 360 skilled people across the UK, supporting over 21,000 UK businesses.

Diversity, equality, and inclusion is at the heart of our Chess culture and we are passionate about our One Team spirit.

We're extremely proud that our people voted us No.1 in 'The 100 Best Companies to Work for' list 2018, and we continue to celebrate more than fourteen years in the top 100.

Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business.

We believe that **“if you’re not growing, we’re not growing”.**

**Salary details**: Up to £23,000 dependent on experience (OTE £25,800)

**Benefits include**:

- Health care support - UK Healthcare, eye tests, flu jabs, onsite health screens
- Enhanced Pay: Maternity, Paternity, Adoption Leave and Shared Parental Leave
- Access to employee benefits, rewards and recognition platform, Perkbox. This gives you access to hundreds of ‘Perks’ with great discounts. Whether it be days out, your weekly food shop, a clothes shopping spree on the high street and many more.
- Hybrid working support - Allowance towards a home desk and chair
- Loyalty point scheme - allowing you to use your points to increase your benefits each year
- Access to our Future Fit benefits package - including Mental, Physical and Financial support
- 20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays.
- Buy & sell Holiday scheme - 2 opportunities per year to buy or sell up to 5 holidays
- Additional holidays: Half Day Fridays and a Wellbeing Day
- £100 per year matched charity donation, plus payroll giving options

**Hours**: A standard week is 37½ Monday to Friday

**Working location**: Hybrid working position

Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion.

**Is Chess the place for you?**

If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.

**Job Types**: Full-time, Temporary contract
Contract length: 9 months

**Salary**: Up to £23,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Flexitime
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount
- Wellness programme
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in Manchester

Reference ID: RE0123