Client Retention Specialist

3 days ago


Manchester, United Kingdom GlobalData Plc Full time
Join Our Team as a Client Retention Executive

At GlobalData Plc, we're on a mission to help our clients decode the future, make better decisions, and reach more customers. As a Client Retention Executive, you'll play a crucial role in achieving this vision by assisting in the renewal of services for our global clients.

Key Responsibilities:

  • Manage the day-to-day renewal process, including creating and sending service proposals, liaising with clients, and coordinating with our Sales team.
  • Monitor client engagement and usage of products/services, identifying opportunities to increase customer satisfaction and ROI through further onboarding/training.
  • Liaise with the Sales Order Processing team to ensure correct contracting practice is observed.

Requirements:

  • Minimum of C grade in GCSE English.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.

About Us:

GlobalData Plc is a specialist information services business that operates as a single company, with over 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers globally. We believe in the power of collaboration and are committed to creating supportive, inclusive environments where our colleagues can succeed.

Why Join Us:

At GlobalData Plc, we're passionate about helping our clients succeed. As a Client Retention Executive, you'll have the opportunity to work with a diverse range of clients, develop your skills and expertise, and contribute to the growth of our business. If you're a motivated and ambitious individual who is passionate about delivering exceptional customer service, we'd love to hear from you.



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