Customer Retention Specialist

23 hours ago


Manchester, United Kingdom Forward Role Careers Full time

Unlock Customer Loyalty as our CRM Manager

Manchester City Centre – Hybrid

Online Retailer

Up to £50,000 plus benefits

We're seeking a seasoned CRM Manager to spearhead our customer retention efforts, driving loyalty and lifetime value through innovative multi-channel campaigns.

As our CRM Manager, you'll oversee the development and execution of retention strategies, leveraging data insights to inform creative initiatives that keep our customers engaged.

Your Key Responsibilities:

  • Design and execute multi-channel retention campaigns to reduce churn and boost customer loyalty.
  • Collaborate with the marketing team to ensure brand consistency across all platforms.
  • Analyse customer behaviour, report on performance, and make data-driven adjustments for continuous improvement.
  • Lead the development of customer-centric strategies that drive business growth.

Join our team and take your customer engagement skills to the next level



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