Senior Customer Service

3 days ago


Washington, United Kingdom Hays Specialist Recruitment Limited Full time

Full time permanent position
**Your new company**
You will be joining a leading provider of equipment and machinery.
**Your new role**As a senior member of the international customer service team, you will ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. You will assistmanagement in ensuring performance goals are met.
- Mentor new and current employees in the Customer Service Team.
- Deputise for the Customer Service Supervisor & Inside Sales Manager when they are out of the business.
- Pro-actively respond to customer queries e.g., order status, order amendments, thereby ensuring a high level of customer service.
- Monitor customer accounts and/or order status on a regular basis, resolving problems with potential customer impact e.g., credit blocks, delivery issues.
- Control the delivery process, preparing associated documentation for goods despatch, booking transportation and agreed lead times.
- Prioritise and process customer orders.
- Investigate and resolve customer complaints and resolve complaints quickly and patiently.
- Maintain thorough and accurate customer service records.
- Keep confidential records and financial information private and secure.
- Work as part of the sales team to drive positive Company sales results.
- Check product availability for customer requirements.
- Communicate with customers about their orders, including any delays or changes in delivery.
**What you'll need to succeed** Experience of handling difficult customers with tact and diplomacy and managing solutions to a satisfactory end for customer.
- Minimum 2 years' experience in a customer service role
- Experience in a service-related role and environment.
- Experience in logistics and export documentation will be useful.
- Experience in letter of credits will be useful.
Job Vacancy - SENIOR Customer Service Representative
Competencies:

- Excellent communication skills, both written and verbal.
- Friendly & patient.
- Excellent team player, but with the ability to work on own initiative.
- Flexible and service-minded approach towards internal and external customers
- Knowledge of common Microsoft programs and ability to quickly learn to master in house order processing system.
- High degree of work responsibility and autonomy to get things done.
- Excellent organisational skills and ability to prioritise and adapt to change.
- Self-driven, motivated, flexible and enthusiastic.
- Fluency in English and Spanish both written and spoken desirable.
**What you'll get in return**
Salary up to £30,000 depending on experience
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.


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