Hotel Receptionist

3 weeks ago


Bridge of Don, United Kingdom Aberdeen Full time

**Position Overview**
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
- Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety

**Main responsibilities**

**Duties**
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
- Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors

**Special Note**

Flexibility in the position is required. Support in Food and Beverage and assistance to the Guests in other department may be required

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 16/24 per week

**Salary**: From £10.50 per hour

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: In person


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