Receptionist

4 months ago


Isle of Skye, United Kingdom The Sonas Hotel Collection Full time

We are on the search for a guest centred and enthusiastic individual to join us at **The Sonas Hotel Collection** as a Receptionist.

Currently we have multiple opportunities across our 3 hotel sites on the Isle of Skye at Skeabost House Hotel, Duisdale House Hotel and Toravaig House Hotel.

As a Receptionist, you will work closely with the Reception Manager to ensure that we deliver a great guest experience in our hotels. Alongside the Reception Manager, you will also work closely with the other hotel departments and the central support team.

**Given the remote location of this role, we do offer staff accommodation for those who require it - rates to be discussed during the interview process**.

**A snapshot of your key responsibilities**:

- Check in / out of all guests of the business.
- Answering questions / queries from all guests of the business.
- Sharing local knowledge and information with all guests of the business.
- Ensuring adherence to all current legislation including but not limited to Health & Safety.
- Ensuring guest satisfaction in all areas of the business, and resolution / escalation of any guest concerns or complaints.
- Processing of payments in a timely and efficient manner.
- Promote a positive people culture through effective communication.

**Key requirements for this role**:

- Previous experience in a similar role.
- A passion for hospitality.
- Fantastic communication skills.

**What’s In It For You?**
- Staff Accommodation if necessary - rates to be discussed during interview.
- Additional holiday allowance for your birthday.
- 50% food discount in all our restaurants.
- Staff rates across all our hotels.
- Access to Health Assured which hosts a wealth of information and support across many areas including: financial wellbeing, mental health, excercise and healthy eating.
- Ongoing personal development with access to internal and external training programmes.

**Salary**: £12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount

Schedule:

- Weekend availability

Supplemental pay types:

- Tips

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: SHC - DUI - REC


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