Receptionist and Reservations Agent

3 weeks ago

Isle of Skye, United Kingdom The Sonas Hotel Collection Full time

We are on the search for a guest centred and enthusiastic individual to join us at **The Sonas Hotel Collection** as a **Receptionist and Reservations Agent**.

This role will be based at **Duisdale House Hotel**, on the Isle of Skye.

You will be supporting across the two departments with the actual split to be discussed during the interview process.

When working in **Reception**, you will work closely with the Reception Manager to ensure that we deliver a great guest experience in our hotels. Alongside the Reception Manager, you will also work closely with the other hotel departments and the central support team.

When working in **Reservations**, you will be part of the central operations team working closely with the Reservations Manager to be the first point of contact for guest bookings across our collection of hotels.

There is the additional opportunity for commission based pay for hours worked in reservations - details to be discussed during the interview process.

**Given the remote location of this role, we do offer staff accommodation for those who require it - rates to be discussed during the interview process**.

**A snapshot of your key responsibilities**:

- Check in / out of all guests of the business.
- Answering questions / queries from all guests of the business.
- Sharing local knowledge and information with all guests of the business.
- Ensuring adherence to all current legislation including but not limited to Health & Safety.
- Ensuring guest satisfaction in all areas of the business, and resolution / escalation of any guest concerns or complaints.
- Processing of payments in a timely and efficient manner.
- Promote a positive people culture through effective communication.
- Ensure that all guest bookings are completed accurately.

**Key requirements for this role**:

- Previous experience in a similar role.
- A passion for hospitality.
- Fantastic communication skills.

**What’s In It For You?**
- Staff Accommodation if necessary - rates to be discussed during interview.
- Additional holiday allowance for your birthday.
- 50% food discount in all our restaurants.
- Staff rates across all our hotels.
- Access to Health Assured which hosts a wealth of information and support across many areas including: financial wellbeing, mental health, excercise and healthy eating.
- Ongoing personal development with access to internal and external training programmes.

Pay: £12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount

Schedule:

- Weekend availability

Supplemental pay types:

- Tips

Application question(s):

- Do you drive and do you own a car?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: DUI - RECRES

  • Reservations Agent

    3 weeks ago

    Isle of Skye, United Kingdom Sonas Hospitality (Managament) Ltd Full time

    **Position**:Reservations Agent **Department**: Central Reservations **Line Manager**: Central Reservations Manager **Direct Reports**:No **Salary**: £12.00 per hour + commission We are on the search for an enthusiastic, passionate, and dynamic individual to join us at Sonas Hotel Collection as **Reservations Agent **at **Sonas Hotel Collection **on...

  • Reservations Agent

    4 weeks ago

    Isle of Skye, United Kingdom Sonas Hospitality Ltd Full time

    **Position**:Reservations Agent **Department**: Central Reservations **Line Manager**: Central Reservations Manager **Direct Reports**:No **Salary**: £12.00 per hour + commission We are on the search for an enthusiastic, passionate, and dynamic individual to join us at Sonas Hotel Collection as **Reservations Agent **at **Sonas Hotel Collection **on...

  • Reservations Agent

    4 weeks ago

    Isle of Skye, United Kingdom Sonas Hospitality Ltd Full time

    **Position**:Reservations Agent **Department**: Central Reservations **Line Manager**: Central Reservations Manager **Direct Reports**:No **Salary**: £11.50 per hour + commission We are on the search for an enthusiastic, passionate, and dynamic individual to join us at Sonas Hotel Collection as **Reservations Agent **at **Sonas Hotel Collection **on...

  • Reservations Agent

    4 weeks ago

    Isle of Skye, United Kingdom Sonas Hospitality Ltd Full time

    **Position**:Reservations Agent **Department**: Central Reservations **Line Manager**: Central Reservations Manager **Direct Reports**:No **Salary**: £11.50 per hour + commission We are on the search for an enthusiastic, passionate, and dynamic individual to join us at Sonas Hotel Collection as **Reservations Agent **at **Sonas Hotel Collection **on...

  • Reservations Agent

    2 weeks ago

    Isle of Skye, United Kingdom Sonas Hospitality Ltd Full time

    Position:Reservations AgentDepartment: Central ReservationsLine Manager: Central Reservations ManagerDirect Reports:NoSalary: £12.00 per hour + commissionWe are on the search for an enthusiastic, passionate, and dynamic individual to join us at Sonas Hotel Collection as Reservations Agent at Sonas Hotel Collection on the gorgeous Isle of Skye.About the...

  • Reservations Agent

    2 weeks ago

    Isle of Skye, United Kingdom Sonas Hospitality (Managament) Ltd Full time

    Position:Reservations AgentDepartment: Central ReservationsLine Manager: Central Reservations ManagerDirect Reports:NoSalary: £12.00 per hour + commissionWe are on the search for an enthusiastic, passionate, and dynamic individual to join us at Sonas Hotel Collection as Reservations Agent at Sonas Hotel Collection on the gorgeous Isle of Skye.About the...

  • Receptionist

    4 weeks ago

    Isle of Skye, United Kingdom Duncan and Todd Opticians Full time

    Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 50 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, and Smart Employee Eyecare. We are currently recruiting for a Receptionist to join our JM MacDonald Opticians & Hearing Care...

  • Receptionist

    4 weeks ago

    Isle of Skye, United Kingdom Duncan and Todd Opticians Full time

    Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 50 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, and Smart Employee Eyecare. We are currently recruiting for a Receptionist to join our JM MacDonald Opticians & Hearing Care...

  • Receptionist

    3 weeks ago

    Isle Of Arran, United Kingdom Kinloch Hotel Full time

    Job Summary: We are seeking a friendly and professional Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive impression of our organization. Previous experience in a Hotel environment ideal but not essential as full training will be given....

  • Reservations Sales Agent

    2 weeks ago

    London (City of), London (Greater), United Kingdom Frasers Hospitality Careers Full time

    RESERVATIONS SALES AGENT, FRASERS HOSPITALITY UKIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.£27,000 Per Annum, 40 Hours Fixed Term 6 month contractLondon, South Kensington Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the...

  • Tailor Made Reservations Agent

    1 month ago

    City of London, Greater London, United Kingdom Strong Recruitment Full time

    Our client is a well known and award winning, established inbound tour operator working with tour operators from around the world, planning and booking services for clients coming to the UK.All candidates should make sure to read the following job description and information carefully before applying.We have a new role as a Tailor Made Reservations Agent...

  • Receptionist

    2 weeks ago

    Isle of Man, United Kingdom Jacksons Full time

    Isle of Man:Job listing date: 9th Feb 2023Job closing date: 9th March 2023Reporting ToHead of BusinessMain Purpose of JobTo act as receptionist and telephonist, providing a warm, friendly and efficient greeting.To direct customer enquiries promptly and efficiently.To provide a courteous, friendly and efficient service to all customers.Detailed...

  • Reservation & Guest Experience Agent

    7 hours ago

    City of London, Central London, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Going above and beyond for our guests is our Guest Experience team. This group of customer service professionals always go the extra mile to make our guests’ time with us special.Situated in the heart of the City, in the former...

  • Reservations Agent

    2 weeks ago

    City of London, United Kingdom C&M Travel Recruitment Full time

    **Trade sales consultants** - Required for this North America and Caribbean expert. They are looking for 2 experienced travel consultants to sell tailor made holidays to the trade. Salary £20,319, £1,200 home working allowance plus comm, ontarget 26/31k plus benefits. **Trade sales consultants duties** - Selling to travel agents only, booking holidays to...

  • Hotel Receptionist

    4 weeks ago

    Boat of Garten, United Kingdom The Boat Country Inn Full time

    Job Title:Full-Time Receptionist Location: The Boat Country Inn, Pitlochry , Live-out About The Boat Country Inn: Situated in the charming village of Boat of Garten, The Boat Country Inn is a long-standing and esteemed destination for hospitality. With a storied past and a dedication to delivering exceptional guest experiences, The Boat Country Inn caters...

  • Temporary Receptionist

    3 weeks ago

    City of London, United Kingdom Montresor Legal Full time

    We are working with an international City law firm who are seeking a Receptionist to provide an outstanding service for their internal and external clients. The role will include booking and administering reservations, events and on the day meeting requests using the firm’s room booking system, ensuring that calls to the switchboard are answered and...

  • Night Receptionist/auditor

    2 weeks ago

    Isle of Mull, Argyll and Bute, United Kingdom Isle of Mull Hotel & Spa Full time

    Job Ref:CH1485Branch:Isle of Mull Hotel SpaLocation:Isle Of Mull, ArgyllshireSalary/Benefits:£11.50 per hour plus extensive benefits package + service charge up to £2000 per yearContract type:PermanentHours:Full TimeShift pattern:Dependent on business needs, with flexibility with hours during low seasonPosted date:22/08/2023Closing date:05/10/2023We're...

  • Travel Agent

    4 weeks ago

    City of London, Greater London, United Kingdom 360 Travel Group Full time

    Company Description The information below covers the role requirements, expected candidate experience, and accompanying qualifications. 360 Travel Group, established in February 2010, is a travel agency based in London. Our mission is to make travel simpler and easier, and we have grown a vast portfolio of brands since our inception. We are committed to...

  • Receptionist

    1 month ago

    London Borough of Richmond upon Thames, United Kingdom Gaucho Full time

    Gaucho is looking for an enthusiastic and experienced Receptionist to join our team! The ideal candidate will have a passion for hospitality and a hunger to develop, grow, and succeed within a busy, fast paced, high end environment. They will have an outgoing personality that works well within a team demonstrating empathy and kindness towards others. They...

  • Receptionist

    4 weeks ago

    London Borough of Richmond upon Thames, United Kingdom Gaucho Full time

    Gaucho is looking for an enthusiastic and experienced Receptionist to join our team! The ideal candidate will have a passion for hospitality and a hunger to develop, grow, and succeed within a busy, fast paced, high end environment. They will have an outgoing personality that works well within a team demonstrating empathy and kindness towards others. They...