Receptionist
7 months ago
We are on the search for a guest centred and enthusiastic individual to join us at **The Sonas Hotel Collection** as a Receptionist.
Currently we opportunities on the **Isle of Skye** at Duisdale House Hotel and Toravaig House Hotel.
**We strongly recommend applicants are able to drive to ensure sufficient opportunity to enjoy all the benefits of Skye.**
As a Receptionist, you will work closely with the Reception Manager to ensure that we deliver a great guest experience in our hotels. Alongside the Reception Manager, you will also work closely with the other hotel departments and the central support team.
**Given the remote location of this role, we do offer staff accommodation for those who require it - rates to be discussed during the interview process**.
**A snapshot of your key responsibilities**:
- Check in / out of all guests of the business.
- Answering questions / queries from all guests of the business.
- Sharing local knowledge and information with all guests of the business.
- Ensuring adherence to all current legislation including but not limited to Health & Safety.
- Ensuring guest satisfaction in all areas of the business, and resolution / escalation of any guest concerns or complaints.
- Processing of payments in a timely and efficient manner.
- Promote a positive people culture through effective communication.
**Key requirements for this role**:
- Previous experience in a similar role.
- A passion for hospitality.
- Fantastic communication skills.
**What’s In It For You?**
- Staff Accommodation if necessary - rates to be discussed during interview.
- Additional holiday allowance for your birthday.
- 50% food discount in all our restaurants.
- Staff rates across all our hotels.
- Access to Health Assured which hosts a wealth of information and support across many areas including: financial wellbeing, mental health, exercise and healthy eating.
- Ongoing personal development with access to internal and external training programmes.
Pay: £12.00 per hour
Expected hours: 40 per week
**Benefits**:
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
Schedule:
- Weekend availability
Supplemental pay types:
- Tips
Application question(s):
- Do you drive and do you own a car?
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: SHC - DUI - REC
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