Hotel Receptionist

7 months ago

Newby Bridge, United Kingdom Whitewater Hotel and Leisure Club Full time

As Hotel Receptionist, you are the first and last point of contact for our guests, and your friendly welcoming attitude, is one the key part to making our guests stay as memorable as possible.

Hotel Receptionist responsibilities include check-in/ Check-out, verifying reservations, ensuring payments and folios are balanced, arranging a number of guest requests, coordinating with all departments across the property and most importantly, providing our guests with first class local knowledge and a positive can do attitude.

**_Ultimately, you will help create a pleasant and memorable stay for our guests.**_
- *Responsibilities_*

**- Carry out guest **_**check-in and check-out**_

**- **_**Manage online and phone reservations**_

**- **_**Welcome guests upon their arrival and assign rooms**_

**- **_**Provide information about our hotel, available rooms, rates and amenities**_

**- **_**Respond to clients’ complaints in a timely and professional manner coordinating with Duty Managers.**_

**- **_**Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs**_

**- **_**Upsell additional facilities and services, when appropriate**_

**- **_**Maintain updated records of bookings and payment**_
- **Requirements**_

**- **_**Excellent Customer service attitude and a Can Do Attitude**_

**- **_**Excellent communication and organizational skills**_
- **Job Types: Full-time, Permanent**_

**Job Types**: Full-time / Part Time, Permanent

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

**Job Types**: Part-time, Fixed term contract
Contract length: 12 months

**Salary**: From £10.42 per hour

Expected hours: No less than 24 per week

**Benefits**:

- Discounted or free food
- Free parking
- On-site gym

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Night shift

Work Location: In person

Reference ID: Reception

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