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Technical Administrator

2 months ago

Cwmbran, United Kingdom ESI Technologies Full time

**_Technical Administrator-UK _**
**_ESI Process UK
- **

**Role Purpose**:
Reporting to the Operations Manager, this is a technical administrator role within the sales
division with responsibility for the following business as outlined below.

**Duties of the Role include**:

- To provide accurate and timely technical/commercial support to ESI

customers.
- Interpretation of customer requirements and preparation /issuing of

subsequent quotations.
- Administration support & sales/purchase order processing to all company

sales divisions.
- Check incoming customer orders against sales quotation and ESI policies
- Expediting of customer Purchase & Sales orders, with related supply chains.
- Assisting customers to resolve any technical issues or queries relating to the
- Ensure that the advice provided is accurate, current and secures a successful

resolution to the enquiries.
- Familiarisation of product range sold by ESI, as part of ongoing company

training provided, including our portfolio of Valves, Actuator’s, Safety devices,
Filtration devices & other related process equipment.
- Responsibility for awareness and action of related personal, department &
company Procedures/KPI’s.
- Maintain accurate and detailed records/files on customer job files.
- Need to meet deadlines and work towards set Team and departmental

targets.
- Adherence to companies ISO 9000 Quality, and Health & Safety procedures.
- Other duties as deemed necessary by company management.

**Additional Information**:
Right to Amend: This reflects the job as it is now. We periodically examine our people’s job

descriptions and update them to ensure that they reflect the job as it is being performed, or to

incorporate any changes being proposed. This procedure is conducted in consultation between the

company and the job holder. We aim to reach agreement on reasonable changes, but if this is not

possible, ESI reserve the right to insist on changes following consultation.