Administrator
5 months ago
**Job role: Operational Support Administrator**
**Location: Luton**
**Hours: Monday
- Friday 9am-5pm**
**Salary: £22,000 per annum**
**The job role**
As a valued member of the team, you will contribute to our vision of being the **leading** residential property manager, _as recognised by others_ by:
- Ensuring work is completed to deadlines, working closely with internal teams to make necessary improvements.
- Ensuring you deliver first time resolution and take ownership of all activities
This role reports to the Support Team Leader
**Main Responsibilities**
- Complete all necessary activities requested by Team Leader
- Manage appropriate task progression to required timelines
- Take ownership of any queries, working with other colleagues and customers external factors
- Build productive relationships across all teams to help you resolve issues promptly
- Support management of all team mailboxes and related activities
- Ensure internal databases are updated accurately and regularly, to include any relevant documentation to be saved within the appropriate areas
- Ensure all customer information is handled confidentially and in line with GDPR
**Skills and Experience**
- Demonstrable experience of delivering an exceptional customer service.
- Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customer and clients with a resolution focused mentality, creative in your approach.
- Able to work with autonomy and as part of a wider team
- Efficient in maintaining administration and record keeping electronically
- Demonstrable ability dealing with problems and challenges effectively.
- Good knowledge of Health and Safety regulations.
- Ability to work under pressure resilient, able to prioritise and manage time effectively.
- Excellent IT skills, social-media awareness and up to date with new technology.
**Who are we?**
FirstPort is the UK’s leading property management company, caring for our customers’ homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.
**Why choose us?**
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
**What’s next?**
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00 per year
**Benefits**:
- Canteen
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- Administrative experience: 1 year (preferred)
Work Location: In person
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