Housing Solutions Officer

3 weeks ago

Kingston upon Thames, United Kingdom The Royal Borough of Kingston upon Thames Full time

**Employer**
Kingston Council

**Location(s)**
Kingston

**Contract Type**
Permanent

**Working Hours**
Full Time

**Grade**
F/G

**Hours Per Week**
36

**Salary Range**
£29,214 - £37,038

**Salary Basis**
Per annum

**Leave Entitlement**
27 days

**Application Deadline**

25/06/2023, 23:55

**Anticipated Interview Date(s)**
26th June 2023

**About the Borough**

This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.

Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.

Situated in Zone 6, Kingston is among the best-connected town centres in London - with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.

Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.

We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.

Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.

**About the Role**

You will be responsible for assessing housing needs and providing advice on housing options, as well as working closely with other agencies to ensure that individuals are receiving the support they need. You will need to be compassionate and empathetic towards those who are facing difficult housing situations, and be able to work collaboratively with other professionals to provide the best possible outcomes for clients.

This is a hybrid role, and you will be expected to work at least 2 days a week in our offices in central Kingston.

You’ll work creatively and use knowledge, skills and information to help prevent homelessness through negotiation, advice or assistance, either preventing the loss of accommodation or securing alternative accommodation suited to the needs of the applicant.

**About Us**
This is an exciting time to be joining the Community Housing Service at RBK. We have recently restructured all services with a renewed focus on managing our housing challenges particularly around prevention and temporary accommodation and we are seeking highly motivated and enthusiastic individuals who want to get the very best of outcomes for residents of the Borough. You will be joining a busy and hardworking team during a time of transformational change where every day offers an opportunity to make a positive difference.

**About You**

We are looking for a positive, adaptable and resilient individual with strong interpersonal and decision-making skills, great customer service skills and knowledge of relevant legislation and an understanding of the issues affecting homeless households. You will have:

- Knowledge of homelessness legislation
- Knowledge of benefits and support available to people experiencing homelessness
- Experience of working with people who are homeless
- Ability to think creatively
- Good communication & negotiation skills
- Ability to work unsupervised, prioritise workloads and achieve targets and deadlines

**Our Offer To You**

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition we offer a modern and flexible working environment for our staff supported by

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