Housing Officer

2 weeks ago

Kingston upon Thames, United Kingdom The Royal Borough of Kingston upon Thames Full time

**Employer**
Kingston Council

**Location(s)**
Kingston

**Contract Type**
Permanent

**Working Hours**
Full Time

**Grade**
G

**Hour Per Week**
37

**Salary Range**
£33,351 - £37,038

**Salary Basis**
Per annum

**Leave Entitlement**
26 days

**Application Deadline**

19/01/2023, 23:55

**Anticipated Interview Date(s)**
TBC

**About the Borough**

This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.

Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.

Situated in Zone 6, Kingston is among the best-connected town centres in London - with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.

Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.

We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.

Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.

**About the Role**

RBK has an exciting opportunity for a dynamic, customer focused individual to join the newly re-energised housing services team on secondment for initially 3 months in the role of Housing Officer. You will be responsible for providing a proactive and customer focused housing management service across a designated area and ensuring that the Council fulfils its legal and contractual obligations to tenants and leaseholders. You will also work closely with other teams, councillors and Tenants & Residents Associations to achieve and maintain sustainable tenancies in sustainable communities**.**

**About Us**
The role reports directly to the Operations Manager for Landlord Services and is responsible for providing a housing management service to an allocated geographical area. There is currently no line management responsibility.

**About You**
- Be proactive and responsive
- Hold an educational qualification
- Have excellent communication skills-, i.e., Communicating clearly, confidently and appropriately with residents, partners and colleagues using the best methods of communication
- Have housing/tenancy management experience
- Be Numerate and have good report/letter writing skills
- Be able to work successfully with key stakeholders within and outside of the Council including Members, residents, businesses, communities, partner organisations and other public services
- Demonstrate agility and adaptability in mindset and ways of working
- Demonstrate innovation and creativity
- Have a track record of using IT systems and automation successfully to enhance the delivery of housing/tenancy management.

**Our Offer To You**

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. The COVID-19 pandemic has required us to be even more flexible in how we work and manage staff workloads, ensuring they have the correct equipment and resources to be able to maximise their talents and looking after the

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