Resident Liaison Officer

3 weeks ago


Kingston Upon Thames, United Kingdom 18 Recruitment Limited Full time

Our client is a leading Social Housing Contractor are looking to recruit a Resident Liaison Officer for their contract covering Kingston.

The Role

You will be responsible for liaising with Tenants, Supervisors/Site Managers and the clients regarding access and their planned maintenance programme of works. This will consist of kitchen & bathroom upgrades, replacement Windows & doors, electrical rewires & re-roofing

Responsibilities

  • Liaising closely with Tenants & Scheme Manager regarding access and programme of works
  • Assisting and liaising with Site Managers, Supervisors and the Client
  • Contacting neighbourhood housing associations and establishing working relations
  • Visiting tenants and advising them on completion dates, colour schemes etc.
  • Attending/chairing tenant forum meetings/open days advising tenants of works being completed
  • Conducting surveys
  • Pre-entry visits to introduce the company & to advise tenants on works being completed
  • General admin - printing letters, updating files and trackers, arranging appointments etc.

Qualifications & Experience

  • Must have previous experience of working as an TLO/RLO on social housing projects.
  • Ability to manage own workload & work to tight deadlines
  • Ability to work under pressure
  • Full UK Driving Licence (company vehicle is provided)


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