Accommodation Payments Officer

2 weeks ago

Kingston upon Thames, United Kingdom The Royal Borough of Kingston upon Thames Full time

**Employer**
Kingston Council

**Location(s)**
Kingston

**Contract Type**
Permanent

**Working Hours**
Full Time

**Grade**
F

**Hours Per Week**
36

**Salary Range**
£29,214 - £33,819

**Salary Basis**
Per annum

**Leave Entitlement**
27 days

**Application Deadline**

25/06/2023, 23:55

**Anticipated Interview Date(s)**
26th June 2023

**About the Borough**

This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.

Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.

Situated in Zone 6, Kingston is among the best-connected town centres in London - with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.

Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.

We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.

Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.

**About the Role**

We are looking for an organised, motivated individual, with great customer service skills to work in our busy and friendly Housing Supply Team. You will be responsible for administering all aspects of payments to suppliers including recharges and the processes of loans and loan recovery to customers. Private sector housing providers are major stakeholders and you will be a key contact, providing a responsive service to landlord’s queries relating to payments and deductions. You’ll also be dealing with customer enquiries related to recharges and service billings.

This is a hybrid role and you will spend at least 2 days a week in our centrally located offices in Kingston.

**About Us**

The Community Housing Service helps people secure homes and retain accommodation often at a point of crisis. We offer a number of schemes to private sector landlords offering accommodation to residents and a range of housing and homelessness prevention support services to local residents across Kingston. This is an exciting time to join us as we transform our service to provide a resilient and efficient service that prevents homelessness and puts the needs of customers at its heart.

The Housing Supply team consists of a manager and 7 staff with a focus on securing and maintaining a supply of temporary accommodation for homeless households. You will be joining a busy and hardworking team during a time of transformational change where every day offers an opportunity to make a positive difference.

**About You**

In order to successfully deliver the responsibilities of the role, you will need to:

- Have an eye for detail
- Be able to manage relationships with a diverse customer base
- Ideally have some knowledge of the private rented sector and local authorities
- Have experience of processing payments and invoicing suppliers
- You will also have experience of collating information and carrying out analysis of data to produce clear and useful information in a report format.
- Good IT skills, including spreadsheets.

**Our Offer To You**

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition we offer

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