Enterprise Services Team Manger

1 month ago


Kingston upon Hull, United Kingdom DNA Payments Full time

**The role**

We’re looking for a Team Manager to join our expanding team based in Hull. Reporting to the Head of Enterprise Client Services, the purpose of your role is to develop and support our Enterprise service and technical advisors. You will help to develop new staff by monitoring their progress and implementing improvements. You will provide support with day-to-day enquiries and help advisors resolve matters at first instance. You will join a highly motivated team and be part of a growth business working with colleagues who care about our customers.

**We value ambition, we are curious, and we are honest - it’s in our DNA.**

Working hours: 37.5

Location: Hull, office based

**Key responsibilities**:

- Providing and recording regular feedback sessions to ensure positive engagement and success.
- Ensure that team performance, based on identified Key Performance Indicators (KPI’s) and Service Levels are consistently monitored and met, to provide efficient and effective high performance
- Developing and maintaining business process’, while implementing continuous improvement. Managing projects and delivering results
- Monitoring and evaluating individuals’/team development and performance, to measure and drive success.
- Working collaboratively with the Team managers/ Trainer to further develop our onboarding strategy and maintain ongoing advisor development.
- Incident and escalation management. Improving our business service through effective knowledge delivery and incident ownership.
- Working closely with other departments to ensure customers issues are resolved at first contact. Take ownership of queries and from time to time have direct customer contact to ensure quick and effective resolution of queries

**Competencies**:

- Previous experience in a Team Manager and development role within a similar industry would be advantageous. Any previous Management qualifications would be an advantage.
- A keen interest in people, business, technology and providing the highest level of training, support, and development.
- A passion to teach and inspire. A drive to be accountable for the success and development of new and existing agents.
- High level written, communication and listening skills are essential.
- Previous exposure to our operating systems would be an advantage.
- A passion for client outcomes, and using data to understand key trends and insights to provide a high performance

**Benefits**
- Competitive salary depending on experience
- Life Assurance 4 x annual base salary
- Income Protection
- 25 days holiday + public holidays
- Private Medical Scheme
- Enhanced Family Leave



  • Kingston upon Hull, United Kingdom DNA Payments Full time

    **The opportunity** We’re looking for an Customer Service Agent (Enterprise) to join our expanding team in Hull. Reporting to our Enterprise Client Services Team Leader, the purpose of your role is to deal with our customers day to day enquiries and resolve matters at first instance. You will join a highly motivated team and be part of a growing business...

  • Enterprise Architect

    9 hours ago


    Kingston upon Hull, United Kingdom University of Hull Full time

    Enterprise Architect Reference:  UOH-TA- Campus:  Hull Faculty/Area:  Infrastructure Services School/Department:  Technology Services Subject Group/Team:  Enterprise Systems and Data Management Salary:  £, to £, up to % pension & £' relocation package days holiday + bank holidays + flexible & hybrid working Post Type:  Full Time ...


  • Kingston upon Hull, United Kingdom Enterprise Holdings Full time

    Overview We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and...


  • Kingston upon Hull, United Kingdom Hull University Teaching Hospitals NHS Trust Full time

    Job overview Responsible for the deployment, management and performance of the mission critical enterprise network service in order to achieve maximum performance and availability throughout the organisation. You must have in-depth experience supporting and deploying cisco networking in a high availability enterprise environment. As an IT Specialist you...


  • Kingston upon Hull, United Kingdom Academies Enterprise Trust Full time

    **Learning Support Assistant** **Wawne Road** **Bransholme, Kingston Upon Hull, HU7 4WR** **United Kingdom **Salary: NJC - 11 - 14 £25979 - £27334 FTE (Actual Salary -£13,877 - £14,600)+ AET Wellbeing Cash Plan + Car Scheme + Pension Scheme (TPS) + Additional AET Benefits** **Hours: 22.5 (40 weeks per year)** **Start Date: 5th March 2024** **The...

  • Attendance Officer

    2 days ago


    Kingston upon Hull, United Kingdom Academies Enterprise Trust Full time

    **Attendance Officer** **Wawne Road** **Bransholme, Kingston Upon Hull, HU7 4WR** **United Kingdom **Salary: 11 - 14 £25979 - £27334 (Actual Salary - ££22,820 - £24,010)+ AET Wellbeing Cash Plan + Car Scheme + Pension Scheme (TPS) + Additional AET Benefits** **Hours: 37 (40 weeks - Term Time plus 10 days)** **Start Date: 4th March 2024 or ASAP after...


  • Kingston upon Hull, United Kingdom Academies Enterprise Trust Full time

    **Learning Support Assistant** **Wawne Road** **Bransholme, KINGSTON UPON HULL, HU7 4WR** **United Kingdom **NJC - 11 - 14 £24,054 - £25,409 Actual Salary - £21,093.50 - £22,281.73** **37 hours a week, 40 weeks per year - Term time + 10 days** **Full Time, Permanent** **May 2023** We are seeking to appoint a highly effective individual to provide an...


  • Kingston upon Hull, United Kingdom City Health Care Partnership CIC Full time

    A vacancy has arisen for a motivated and enthusiastic Band 2 to join the Integrated Sexual Health Service Secretarial Team required to provide comprehensive administrative support for the secretarial team within a health care setting. At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise...


  • Kingston upon Hull, United Kingdom City Health Care Partnership CIC Full time

    We are looking to recruit a Clinical Team Lead for the Hull and East Riding Specialist Palliative Care Team. This exciting opportunity is offered as 30 hours per week. The successful applicant will join the Specialist Palliative Care Team as part of the Integrated Community Services portfolio. The post holder will lead the clinical team by providing day to...


  • Kingston upon Hull, United Kingdom Academies Enterprise Trust Full time

    **Second in Department for Science** **Wawne Road** **Bransholme, KINGSTON UPON HULL, HU7 4WR** **United Kingdom **MPR/UPS + TLR commensurate with experience + AET Wellbeing Cash Plan + Pension Scheme (TPS) + Additional AET Benefits** **Full Time, Permanent** **September 2023** Due to the academy growing by almost 200 students annually, based on our...


  • Kingston upon Hull, United Kingdom Arco Ltd Full time

    As the UK’s leading integrated health and safety experts, Arco combine multi-channel distribution of 170,000+ products with specialist training, consultancy, and site services. Arco’s history spans over 100 years, and following the recent appointment of a new CEO, the business is now transitioning to a high-performance culture, driven by the ambition to...

  • Head of Ict

    1 month ago


    Kingston upon Hull, United Kingdom Academies Enterprise Trust Full time

    **Head of ICT** **Wawne Road** **Bransholme, KINGSTON UPON HULL, HU7 4WR** **United Kingdom **Salary: Commensurate with experience** **Hours: Full Time** **Start Date: Easter or September 2023 Start** **Due to the academy growing by almost 200 students annually, based on our excellent results and our strong reputation as the 7th highest performing non...


  • Staines-upon-Thames, United Kingdom IFS Full time

    The Enterprise Sales Account Manager’s primary responsibilities include prospecting, qualifying, selling and closing new business to net new customers with high potential. The Enterprise Sales Account Manger brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate IFS products.We are looking for a...


  • Staines-upon-Thames, United Kingdom IFS Full time

    Job Description The Enterprise Sales Account Manager’s primary responsibilities include prospecting, qualifying, selling and closing new business to net new customers with high potential. The Enterprise Sales Account Manger brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate IFS products. ...


  • Kingston upon Hull, United Kingdom SpaMedica Full time

    Do you motivate yourself by always trying to exceed expectations?Do you thrive on motivating your team to be the best they can be?Do you pride yourself on facilitating a positive working environment?What we are looking for:At SpaMedica, our vision is to provide the very best in patient care and our Hospital Services team is the first point of call for our...

  • Service Engineer

    20 hours ago


    Kingston upon Hull, United Kingdom ISS Facility Services Full time

    Service Engineer Location: Hull Hours of work: 40 Contract Type: Permanent ISS is seeking a dedicated Service Engineer to join our team working at Hull Magistrates Court. In this role, you will ensure that all Planned Preventative Maintenance (PPM) tasks within your skillset are up-to-date, efficiently closing off tasks on your PDA in conjunction with...

  • Service Engineer

    3 days ago


    Kingston upon Hull, United Kingdom ISS Facility Services Full time

    Service EngineerLocation: HullHours of work: 40Contract Type: PermanentISS is seeking a dedicated Service Engineer to join our team working at Hull Magistrates Court.In this role, you will ensure that all Planned Preventative Maintenance (PPM) tasks within your skillset are up-to-date, efficiently closing off tasks on your PDA in conjunction with the...


  • Kingston upon Hull, United Kingdom Dutton Recruitment Full time

    **Job description** **Trainee Recruitment Consultant** Dutton Recruitment are looking for a trainee recruitment consultant to join our busy office in Hull. Experience in a similar role is ideal but not essential as full on the job training will be provided and will be ongoing throughout to help you excel within your role. **Benefits**: - Competitive...


  • Kingston upon Hull, United Kingdom Dutton Recruitment Full time

    **Job description** **Trainee Recruitment Consultant** Dutton Recruitment are looking for a trainee recruitment consultant to join our busy office in Hull. Experience in a similar role is ideal but not essential as full on the job training will be provided and will be ongoing throughout to help you excel within your role. **Benefits**: - Competitive...

  • Design Assistant

    4 weeks ago


    Kingston upon Hull, United Kingdom Sovereign Signs Ltd Full time

    **Job Summary** Sovereign Signs Ltd is looking for a full-time Design Assistant to join our team in Kingston upon Hull. This is a temporary full-time role to cover Maternity leave. We are looking for someone who is self-motivated, organized, and can work under pressure with accuracy. **Responsibilities** Main task will be to produce scaled signage...