Data and Complaints Officer

3 weeks ago

Kingston upon Thames, United Kingdom Recruitment Campaign Team Full time

**Salary: £33,351 - £37,038 | 18 Month Fixed Term Contract | Full Time | 27 Days Annual Leave | Hybrid Working**

**About the Role
**As a Data & Complaints Officer, you will be responding to complaints from members of the public and households in temporary accommodation. In addition to this, you will assist the team managers respond to complaints from Members, Councillors and Advocates. You will also be the main point of contact for any data related queries for the Accommodation Service and you will be collating data and running reports when required.

This is a hybrid working role and you will be required to be onsite during training then days in the office can be arranged.

**About Us
**You will be working in a friendly and supportive team, working flexibility to meet the challenges presented by the need to provide homes for those in need.

The Allocations team consists of a team manager, allocation officers and a hotel placement officer.

**About You
**We are looking for a hardworking, capable individual who is confident in working with people facing difficult housing circumstances. Ideally you will have experience of working within a housing field and giving advice on housing solution options.

You will be a team player who is articulate, well organised, able to multitask and works well under pressure. You will also have excellent customer service skills and be able to use your initiative.

You will need great communication skills, whilst using the best method of communication for the task. You will also need to be IT literate and enjoy working as a team and independently.

For more in-depth information about this role, please refer to the job description.

**Our Offer To You
**As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. The COVID-19 pandemic has required us to be even more flexible in how we work and manage staff workloads, ensuring they have the correct equipment and resources to be able to maximise their talents and looking after their wellbeing.

Employees have access to a wide range of benefits, some of which include:

- Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
- Three volunteering days per year
- Flexible and agile working arrangements
- Comprehensive learning and development programme
- Discounts on a range of local shops, restaurants, gyms and leisure centres
- Interest free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Zip car scheme
- Free eye tests and contribution towards glasses
- Confidential wellbeing and counselling support
- Subsidised gym membership

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