Appeals Handler

7 days ago

Manchester, United Kingdom Bristow & Sutor | Credit Style | Debt Recovery Plus Full time

As part of our growth plans, Debt Recovery Plus are looking are looking to strengthen our Appeals Handling team based from offices in Manchester (Tameside). We are part of the Bristow & Sutor Group - employing over 490 people, in debt recovery, throughout the UK.
We are now looking for an Appeals Handler to join our busy team. This Role will be working remotely to start with and then following government guidelines will be based from our modern Manchester Offices.

**Position**:
**Key elements of the role will include**:

- The role involves working within our Appeals Team handling and responding to written appeals.
- Analysing case by case data, liaising with clients and collating the relevant written response.
- You will also operate a customer service phone line to provide advice on how to appeal and give updates on existing appeals/outcomes.

**Requirements**:
**To be successful in the role you will need to demonstrate**:

- Good written and verbal communication skills.
- Ability to self-motivate and manage your own workload.
- Good problem solving, critical thinking, reasoning and decision-making skills.
- Accuracy and attention to detail.
- Speed of thought and decision making.
- Computer experience - a good understanding of outlook, excel and word is required.
**Other information**:
**Benifits**
- Pension scheme
- Monthly incentives
- 29 days holiday (including bank holidays)
- Recognition events
- Ongoing training
- Charity days
- In house refreshments
**The position offers a salary of £20,000.**

Please note, this is a full-time, permanent role Monday - Friday (Shifts flexible between 8am - 5pm)
Training will be provided - requested to work 9am to 5pm during the training period.

**The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.**

**Job Types**: Full-time, Permanent

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