Appeals Handler

**Company Description**:
As part of our growth plans, Debt Recovery Plus are looking are looking to strengthen our Appeals Handling team based from offices in Manchester (Tameside). We are part of the Bristow & Sutor Group - employing over 490 people, in debt recovery, throughout the UK.

We are now looking for an Appeals Handler to join our busy team. This Role will be a hybrid position.

**Position**:
**Key elements of the role will include**:

- The role involves working within our Appeals Team responding to written appeals for private parking charge notices.
- Analysing case by case data and collating the relevant written response.
- You will also be required to operate a customer service phone line to provide advice on how to appeal..

**Requirements**:
**To be successful in the role you will need to demonstrate**:

- Good written and verbal communication skills.
- Ability to self-motivate and manage your own workload.
- Good problem solving, critical thinking, reasoning and decision-making skills.
- Accuracy and attention to detail.
- Speed of thought and decision making.
- Computer experience - a good understanding of outlook, excel and word is required.

**Other information**:
**Benefits**
- Full Time Fixed Term Contract of 12 months
- Monthly incentives
- 29 days holiday (including bank holidays)
- Recognition events
- Hybrid Working Pattern
- Free On Site Parking
- Ongoing training
- Charity days
- Smart Casual Dress Code
- In house refreshments

**The position offers a salary of £20,500 per annum.**

Please note, this is a full-time role Monday - Friday (Shifts flexible between 8am - 5pm)

**The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.**

**_Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it is part of._**

**_#INDMP_