Customer Service Assistant

7 months ago


Wellingborough, United Kingdom Investing in Women Full time

**Customer Service Assistant - Building Materials Partnership Solutions Wellingborough**

Our clients specialise in providing solutions and building materials for their customers in the Public Sector such as Housing Associations and Local Authorities. They are on the lookout for a Customer Service Assistant who's as passionate about great service as they are

They offer a fulfilling work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

*Please note: A full valid driving license is required for this role.

Working Hours: 7.30 - 13.30 Monday to Friday

Location: Midland Business Units, Wellingborough

**Key Responsibilities**:

- Get to know their product lines and services to make the most of all customer interactions in line with our their company values
- Develop great relationships with new and existing customers (both face-to-face and over the phone), understanding their needs and providing proactive advice and solutions
- Use their in-house systems to process customer orders, organise delivery times, manage stock control, and keep customers updated throughout their journey
- Pick and prepare customer orders in the warehouse and load them onto customer and delivery vehicles
- Act as a relief driver for the branch, performing deliveries to the customers when needed in a 3.5t van
- Keep the branch and yard/warehouse looking clean and tidy
- Maintain stock levels, carrying out regular stock counts
- Work with colleagues to suggest opportunities for improvement

**Required Skills and Experience**:

- A full, manual driving license held for longer than 1 year
- Previous industry experience preferred but not essential
- Experience in a customer-facing environment
- IT literate and a strong communicator
- Passion for working with people with a positive can-do attitude

**What’s in it for you?**
- A competitive salary and benefits package, plus generous staff discounts
- A supportive team environment where your contributions are recognised and valued
- Opportunities to grow your skills and career within our organisation
- Flexible working arrangements to help you balance work and life

**About them**:
They're proud to be part of a leading building materials distributor and dedicated to providing their customers with top-quality products and exceptional service. They're a friendly and collaborative team, passionate about what they do and committed to doing it well.

**Job Types**: Part-time, Permanent

Expected hours: 25 per week

Schedule:

- Monday to Friday

Work Location: In person



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