Customer Service Advisor

7 months ago


Wellingborough, United Kingdom GXO Logistics Full time

Are you passionate in always delivering a first-class customer experience? Are you a people person looking for the next steps in your career? Then read on

Here at GXO Logistics, we’re recruiting for multiple **Customer Service Advisors** to provide exceptional support to our customer Virgin Media.

You will be responsible for managing inbound queries and requests from a diverse range of customers and partners. You will also be supporting the various inbound and outbound workflows in-line with agreed priorities.

The working hours are **Monday - Friday working either 9am-5pm or 10am - 6pm**

**Pay, benefits and more**:
We’re looking to offer a salary of up to **£27,753** per annum and 25 days annual leave (plus bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more

**What you’ll do on a typical day**:

- Provide day-to-day supply chain support across Retail, Store Operations & Business Channel Operations
- Reconciliation of deliveries and returns across retail channels; providing monthly audits and reports
- Arrange deliveries, provide MI reporting and day to day query resolution to support business and enterprise customers
- Daily contact with customers and suppliers to arrange bookings and service requests
- Raise Purchase Orders
- Deliver excellent customer service as part of all tasks

**What you need to succeed**:

- Previous experience in a Customer Service environment
- Experience of using Microsoft packages, including Excel and Outlook
- Excellent communication skills, both written and verbal
- Attention to detail and a methodical approach
- Experience & knowledge of parcel carriers and customer delivery processes, would be an advantage
- WMS knowledge, would be an advantage

**We engineer faster, smarter, leaner supply chains.



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