People Administrator

2 weeks ago


Northallerton North, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary People Administrator - Resources**

**Reference no: N Yorkshire BL TCL 360453**

**Pay Rate: £12.20 per hour PAYE**

**Hours per week: 37 Monday - Friday, 8.30am to 5pm**

**Role Length: This opening assignment is for 5-6 months**

**City: Northallerton, North Yorkshire**

**Key Responsibilities**:

- Responsible for providing high quality, credible and timely transactional support services covering but not limited to people life cycle, pay, pensions, policy & procedure and health & safety, delivering excellent customer service.
- Deliver service in accordance with agreed standards including KPIs and SLAs as well as identifying and developing ongoing process and service improvements.
- Effective maintenance and management of employee records, in accordance with relevant legislation, regulations or procedures as applicable.
- Develop and maintain good knowledge of key procedures and processes, identifying, resolving and escalating issues as appropriate.
- Respond to queries and provide advice, guidance or signposting to internal and external customers on transactional support services, key procedures and processes as appropriate.
- Promote the service catalogue, associated tools, SLA’s and KPI’s, ensuring they are clearly understood by service users and colleagues.
- Ensure the provision of relevant and timely people data in partnership with colleagues as appropriate.
- Contribute to or participate in research or project work on key issues or specific initiatives as required.
- Develop and maintain effective working relationships with colleagues, key stakeholders, unions and staff associations.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Skills & Experience**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Demonstrable experience of delivering high quality, customer orientated administrative services to meet required SLAs and KPIs, ideally in a high volume environment.
- Knowledge and understanding of statutory legislation relating to people transactions including pensions and payroll would be desirable but not essential, as is experience of financial systems and an understanding of equality legislation.
- Excellent customer service, problem solving and interpersonal skills, including the ability to communicate with a broad range of diverse and demanding customers across a variety of platforms.
- A good standard of computer literacy and IT skills, including the use of Microsoft Office software and IT systems.

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**Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please


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