Customer Success Executive

6 days ago


Maidenhead, United Kingdom CV Screen Full time

An enthusiastic Customer Success Executive is required by a leading technology company based near Maidenhead. This exciting company are looking for a confident communicator with great customer service experience. This is a great opportunity to kickstartyour career within the tech industry, and progress within a growing business.

An annual salary of up to £24,000 + benefits + hybrid working is available.

**Responsibilities**
- 1st line support for diagnosing problems and issues.
- Liaising with networks to troubleshoot and diagnose first line faults.
- Logging phone calls and triaging queries using Zendesk.
- Providing internal operational support.
- Ensuring customers IoT SIM provisioning systems are kept up-to-date and accurate.
- Managing and supporting customer relationships as per service level agreements.
- Hosting relevant platform training.

**Requirements**:

- Strong customer service experience.
- Excellent verbal and written communication skills.
- Excellent attention to details is essential.
- Excellent team player.
- Highly organised coupled with the ability to prioritise effectively.
- Ability to thrive in a high pressure, fast paced work environment.
- Experience of using Microsoft tools including Excel.

**Who would this suit?**

An enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator.

**Salary**

Up to £24,000 per annum

**Benefits**
- 25 days holiday
- Group Company Pension Scheme
- Private Medical Insurance
- Up to 50% off an annual Pure Gym membership
- Dental cover
- Doctor at Hand (online GP service)
- Enhanced Paternity Leave
- Company Sick Pay Scheme
- Cycle to work scheme
- Onsite parking
- Onsite gym
- Access to a variety of online discounts on major retailers
- Employee assistance program

**Location**

Maidenhead

**Commute from**

Reading, Hurley, Slough, High Wycombe, Windsor, Marlow, Wokingham. Beaconsfield

**Alternative Titles**

Customer Service Executive

Ben Cole of CV Screen is managing recruitment of this position



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